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Design Researcher

1 month ago

Canada, CA Infotek Consulting Inc. Full time

Job Description:


***** Design Researcher *****

# of positions: 3

Start Date: ASAP

Duration: 6 months

Extension possible: Yes

Conversion Possible: Yes

Schedule: M-F core business hours

Rotation Schedule: No

OT: As needed

Interview Process: 2 round Virtual

Work Location (Remote, Hybrid ): Downtown Toronto (2 days a week in office)

Office Space/Desk Location: Flex

Travel Required: minimal within the GTA



CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: UG mandatory / · Undergraduate degree is required (graduate degree preferred) in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field

Years of experience: 3-5yrs

Reason for request/why opened: New projects

% Interaction with Stakeholders: 25%

Project Scope: N/A

Team Size: 5-7ppl


Ideal candidate background:

FI or large org ideally

Research methodology is the focus


Design Researcher:

Are you excited to join a growing user research team that was established 10 + years ago? Are you just getting started or a seasoned researcher? We are recruiting multiple positions across junior to senior Design Researcher levels.

Department Overview:

The Human Centered Design Practice (HCDP) is responsible for the user experience of customer- and employee-facing touchpoints for banking, investing, and insurance, including but not limited to websites, smartphone, smartwatch and tablet apps.

The Design Research team within (HCDP) enables evidence-based strategy and design decisions through the execution of human factors research methods and skillful communication of the latest findings.

The Design Researcher conducts user research and evaluation, enabling exceptional user experience across bank’s touchpoints.

Job Accountabilities:

· Collaboration: working with service design directors, designers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research team members as required

· Research design: defining research questions, creating the research approach and participant recruitment plan, and selecting appropriate methods of data collection and analysis

· Research preparation: creation of participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols

· Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc.

· Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected

· Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.

· Vendor oversight: as required, oversee research vendors carrying out studies on behalf of Design Research

· Education: Increase awareness of Design Research methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools

Qualifications:

· Deep knowledge of and experience with User-Centered Design and Human Factors research methods

· Strong communications skills: written, oral, and graphical

· Strong project management skills with ability to balance tasks spanning multiple studies

· Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asset