Senior UX Researcher
1 month ago
About the opportunity
Dayforce is looking for a self-starting, highly motivated Sr. UX Researcher to join our established team of dedicated UX Researchers. This is a remarkable opportunity for a motivated individual to generate a deep understanding of the people that use our products in order to guide product strategy and design, guide non-researchers to conduct light research, and evangelize user research in their interactions with the cross-functional team. There are also many opportunities to contribute to the development of a research practice that is still establishing foundational practices and operations.
What you'll get to do
- Scope and define research objectives that are aligned with product and business goals
- Create project plans and artifacts that describe design research efforts, timelines, and outcomes
- Conduct evaluative and generative UX research to inform, lead, and support the creation of useful, usable, and desirable digital products across web and mobile
- Conduct in-depth research programs (such as field studies and mixed methods) that lead to deeper and farther-reaching findings, insights, and new opportunities
- Create research deliverables that communicate insights and opportunities in consumable ways and support the cross-functional team
- Act as a consultant and coach to help non-researchers conduct light research using appropriate methods and facilitation techniques
- Enable product managers, designers, engineers, and others to learn and apply research skills
- Look for opportunities to combine research efforts and find ways for the value of research to go farther
- Develop close relationships with cross-functional partners
- Contribute to practice building and research operations initiatives to help scale design and research.
Skills and Experience we value
- Demonstrated experience practicing complex UX research at scale, using methods such as diary studies, field research, remote research, moderated and unmoderated usability testing, and surveys
- Passionate advocate of putting our users (who aren’t necessarily the same as our paying customers) at the heart of the work
- Ability to think and innovate at the intersection of the user, business value, technological feasibility, while considering longer-term and broader human and ethical impacts
- Success at bringing a range of people into the research process, including cross-functional partners (product managers, designers, developers, marketers), successfully engaging stakeholders and executives with findings and insights
- Someone with stories that connects their research work to shipped product and services that made a positive impact
- Strong written and oral communication skills, helping drive change through compelling stories drawn from research
- Orderly and organized, able to manage and make sense of inbound requests, keeping track of numerous research efforts at various stages in their process
- Comfortable with ambiguity and ability to create clarity in order to keep moving forward
- Eager mentor and capable educator, driven to spread methodological understanding throughout the broader team (no Ivory Tower here)
- Expertise and experience in research and design for accessibility
- Experience contributing to an insights repository, creating personas, and / or executing quantitative research is a plus
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