Call Center Supervisor

3 weeks ago


Calgary Alberta DJ, CA Trail Appliances ABSK Full time
Why Trail?

At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing every day. Looking for a career and not just a job? Apply today

The Perks

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

  • Health & dental benefits
  • Personal care days
  • Statutory holidays off
  • Employee & family assistance program
  • Staff incentives and rewards
  • Employee discounts
Join Our Team as a Call Center Supervisor

Are you ready to take the next big step in your career? Whether you've been leading a small team and are eager for more responsibility, or you're transitioning from a larger, dispersed team to a more focused, intimate group, we have an exciting opportunity for you

The Role

As a Call Center Supervisor, you will play a pivotal role in building on the strong foundation established by our current management. This newly upgraded role reflects our commitment to continuous improvement and excellence. You'll have the opportunity to lead and mentor a dedicated team, guiding them as they embrace new technologies and processes to enhance their performance and customer satisfaction.

Why This Role is Special:

  • Growth Opportunity: This role offers a unique chance to implement innovative solutions and strategies, making a tangible impact on both the team and the customer experience.
  • Mentorship: You'll have the chance to nurture a team eager for leadership and development, building on their existing strengths and unlocking their potential.
  • Innovation: Lead the team in adopting new technologies and best practices, driving both efficiency and customer satisfaction.
What You Will Be Doing

  • Customer Satisfaction Management
  • Resolve customer complaints swiftly, aiming for first-call resolution.
  • Implement strategies to enhance customer satisfaction and loyalty.
  • Foster a customer-centric culture within the team.
  • Staffing and Supervision
  • Train and supervise Call Center staff, ensuring adherence to company policies.
  • Participate in hiring, performance management, and other HR processes.
  • Conduct training sessions and regular performance audits to maintain high service quality.
  • Performance Oversight
  • Ensure prompt handling of service requests and efficient scheduling of repair visits.
  • Maintain accurate data entry and foster timely communication between teams.
To be successful in this role you must have

  • 3 to 5 years of experience in a call center environment, including supervisory roles.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency with call center software and Microsoft Office.
  • Willingness to work flexible hours as needed.
#J-18808-Ljbffr

  • Calgary, Alberta, D3J, CA Trail Appliances Ltd. Full time

    Why Trail? At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing every day. Looking for a career and not just a job? Apply today! The Perks Trail Appliances values...


  • Calgary, Alberta, D3J, CA Supported Lifestyles Ltd. Full time

    Reporting to the Program Coordinator, the Service Area Supervisor will manage a caseload of multiple clients and is responsible for the delivery of quality, specialized client services in accordance with the Supported Lifestyles Ltd. mission, philosophy, agency and position standards, and Code of Ethics. The supervisor will organize, monitor and evaluate...

  • CET Supervisor

    4 weeks ago


    Calgary, Alberta, D3J, CA NRG Full time

    Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...

  • CET Supervisor

    4 weeks ago


    Calgary, Alberta, D3J, CA Nrg Bluewater Wind Full time

    Company: NRGWelcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage...


  • Calgary, Alberta, D3J, CA AgeCare Ltd. Part time

    Health Care Aide Casual AgeCare Mount RoyalApplyLocations: Calgary, Alberta, CanadaTime Type: Part timePosted on: Posted 18 Days AgoJob Requisition ID: R24_02321About UsAt AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents'...


  • Calgary, Alberta, D3J, CA AgeCare Ltd. Part time

    Health Care Aide Casual AgeCare Bow Crest page is loaded Health Care Aide Casual AgeCare Bow Crest Apply locations Calgary, Alberta, Canada time type Part time posted on Posted Yesterday job requisition id R24_04142 About UsAt AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We...

  • [B] Health Care Aide

    1 month ago


    Calgary, Alberta, D3J, CA AgeCare Ltd. Part time

    [B] Health Care Aide - Casual - AgeCare McKenzie Towne page is loaded [B] Health Care Aide - Casual - AgeCare McKenzie Towne Apply locations Calgary, Alberta, Canada time type Part time posted on Posted 25 Days Ago job requisition id R24_03963 About UsAt AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their...

  • Casual Cook

    4 weeks ago


    Calgary, Alberta, D3J, CA AgeCare Ltd. Full time

    Casual Cook AgeCare SkyPointe About Us At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents' homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long-term care is more than...


  • Calgary, Alberta, D3J, CA CCLS Full time

    CCLS (Canada Cartage Logistics Solutions) An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers,...


  • Calgary, Alberta, D3J, CA Canadian Natural Full time

    The Opportunity: Make your mark while you grow your career! Reporting to the Director, Gas and NGL Marketing, the Supervisor, Gas Supply & Transportation is accountable for the daily marketing and operational activities necessary to transport CNR’s gas production from the wellhead to the markets and to implement the approved strategy and plans to maximize...


  • Calgary, Alberta, D3J, CA TransAlta Corporation Full time

    ABOUT THE ROLEReporting directly to the Senior Manager, Consolidated Reporting & Financial Systems, as the Supervisor, FSSG you are responsible for overseeing the financial systems and support functions within TransAlta’s Finance department. As a leader, you are responsible for managing a team of finance professionals who support and maintain our financial...


  • Calgary, Alberta, D3J, CA Canada Cartage Full time

    Why you’ll love Canada CartageAn iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one...


  • Calgary, Alberta, D3J, CA Tech Mahindra Full time

    On this project, you will be providing frontline customer service and support for internet customers. You will be answering questions related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical support and assisting customers with...

  • Restaurant Supervisor

    4 weeks ago


    Calgary, Alberta, D3J, CA Jollibee Calgary Macleod Trail Full time

    JOB SUMMARY The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations support activities in the following areas, as assigned: Implement assigned Product/Service Quality and/or Cleanliness & Sanitation (C&S) Program. Implement...


  • Calgary, Alberta, D3J, CA Transalta Full time

    WHO WE ARE“Energizing the Future.”TransAlta owns, operates, and develops a diverse fleet of electrical generation assets in Canada, the United States, and Australia, providing municipalities, industries, and businesses with safe, low-cost, and reliable clean electricity. For over 111 years, TransAlta has been a responsible operator and proud community...

  • Restaurant Supervisor

    4 weeks ago


    Calgary, Alberta, D3J, CA Jollibee Full time

    JOB SUMMARY The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations support activities in the following areas, as assigned: Implement assigned Product/Service Quality and/or Cleanliness & Sanitation (C&S) Program. Implement...

  • Executive Director FT

    3 weeks ago


    Calgary, Alberta, D3J, CA AgeCare Full time

    About Us At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents' homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long-term care is more than just a job; it is a calling...


  • Calgary, Alberta, D3J, CA Enersys Full time

    EnerSys is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless...

  • Inventory Coach

    4 weeks ago


    Calgary, Alberta, D3J, CA Rona Full time

    Please note that: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to be proficient in French, spoken and written. At RONA, over 22,000 employees let their...

  • AQ - Headguard

    1 month ago


    Calgary, Alberta, D3J, CA Westside Recreation Centre Part time

    Westside Recreation Centre is a world-class facility based on a lifestyle and wellness concept. Since 2000, we have been providing families with a fun, healthy and affordable environment with world class activities, including a hockey and skating facility, fitness center, gymnasium and an aquatic park. We are currently recruiting for a Head Guard to join our...