Service Manager

4 weeks ago


Calgary Alberta DJ, CA Startec Compression & Process and Startec Service Full time

ABOUT US:

Startec Refrigeration Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in commercial and industrial refrigeration, and HVAC system installation and maintenance. We service cold storage, meat packing, food processing, and recreational ice facilities throughout Western Canada.

POSITION OVERVIEW:

Startec Refrigeration Service is currently recruiting a Service Manager to work at our Calgary, Alberta location (9423 Shepard Rd SE, Calgary, AB, T2C 4R6). The Service Manager will play a pivotal role in ensuring the seamless delivery of high-quality service to Startec’s customers.

Reporting to the President, the Service Manager’s role involves leading a team of Refrigeration Mechanics and Leads, Coordinators, and Administrators to coordinate operational activities, drive business growth, and ensure customer satisfaction to achieve financial targets.

KEY PERFORMANCE INDICATORS (KPI):

BUSINESS OPERATIONS & SYSTEMS (Weighting 40%):

  1. Day-to-Day Operations: Lead Refrigeration Mechanics and collaborate with the service coordinator. Manage financial performance and operational profitability; improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet maintenance and recruitment.
  2. Invoicing and Billing Management: Ensure accurate and timely invoicing and billing. Resolve discrepancies and customer issues with sales, customer service, and finance. Implement process improvements.
  3. Reporting & Analysis: Submit service performance reports to senior management. Analyze data for trends and operational improvements. Provide financial/progress updates to the executive team.

CUSTOMER SERVICE & EXPERIENCE (Weighting 30%):

  1. Customer Relations: Engage in trade shows and seminars. Collaborate with Sales to secure contracts and build relationships. Assist customers, review feedback trends, and maintain service standards.
  2. Customer Escalations: Handle and document customer complaints, recommend compensation, and explore service expansion opportunities.

PEOPLE & CULTURE MANAGEMENT (Weighting 20%):

  1. Team Leadership: Align staffing with budget and maintain Startec culture. Promote a collaborative environment and optimize non-billable hours.
  2. Performance Management: Evaluate mechanics' performance, set improvement goals, and provide resources. Recognize achievements, address underperformance with PIPs, and support employee development and retention.

COMPLIANCE & INTERNAL CONTROLS (Weighting 10%):

  1. Compliance: Monitor internal controls, ensure regulatory and safety compliance, and manage adherence to policies. Mediate or escalate issues as needed.
  2. Technical Leadership: Stay informed on industry regulations and guide service teams to align with best practices.

QUALIFICATIONS:

  1. Technical bachelor’s degree or indentureship related to the organization (e.g. Refrigeration Mechanic, Mechanical P. Eng or CET, etc.).
  2. Red Seal Journeyman Refrigeration Mechanic is required, or an equivalent such as a Millwright ticket.
  3. Ammonia refrigeration experience will be considered as an asset.
  4. A minimum of 3 - 5 years of sales experience is considered an asset.
  5. Proven experience in a managerial role, preferably with regional or multi-site responsibilities.
  6. Strong leadership and team management skills.
  7. Excellent knowledge of business operations and processes.
  8. Strong communication and interpersonal skills.
  9. Financial acumen and budgeting skills.
  10. Willingness to travel within the region as required.

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.

#J-18808-Ljbffr
  • Project Manager

    4 weeks ago


    Calgary, Alberta, D3J, CA Startec Compression & Process and Startec Service Full time

    ABOUT US:Startec Compression & Process is dedicated to providing innovative solutions to meet your unique challenges and opportunities. We are an integrated project and engineering equipment fabricator specializing in the modularized design and packaging of process, refrigeration, and rotating equipment solutions. Most of our solutions are related to energy...


  • Calgary, Alberta, D3J, CA Digital Health and Care Wales Full time

    We have a great opportunity for a Service Management Developer, working within the Service Management Team to support the delivery of our objectives through development and deployment of complex support arrangements throughout NHS Wales; including agreements, plans, procedures and measures for specific national clinical and non-clinical IT Services.The posts...


  • Calgary, Alberta, D3J, CA AGAT Laboratories Full time

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...


  • Calgary, Alberta, D3J, CA AGAT Laboratories Ltd. Full time

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...


  • Calgary, Alberta, D3J, CA AGAT Laboratories Ltd. Full time

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...


  • Calgary, Alberta, D3J, CA H&R Block Canada, Inc. Full time

    For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types...


  • Calgary, Alberta, D3J, CA Leavitt Machinery Canada Inc. Full time

    Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and...


  • Calgary, Alberta, D3J, CA Pomeroy Lodging LP Full time

    We are looking for a Conference Service Manager to join our team! Are you a detail-oriented and energetic individual who thrives in social settings? This is the perfect job for you! Achieving Excellence As the Conference Service Manager, you will be responsible for ensuring the seamless execution of conferences, meetings, and events, and building lasting...


  • Calgary, Alberta, D3J, CA Karbon Inc Full time

    Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.We have customers in 34 countries and have grown into a globally...

  • Finance Manager

    4 weeks ago


    Calgary, Alberta, D3J, CA Graham Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...


  • Calgary, Alberta, D3J, CA 1NDER ACCOUNTING PROFESSIONAL CORPORATION Full time

    Education: Bachelor's degree Tasks Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services Direct and control corporate governance and regulatory compliance procedures within established frameworks Hire and train or arrange for training of staff Interview, hire...


  • Calgary, Alberta, D3J, CA Craig Keen Despatie Markell LLP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact with our team as a Manager, Professional Services. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly...

  • Service Manager

    4 weeks ago


    Calgary, Alberta, D3J, CA Startec Full time

    ABOUT US: Startec Refrigeration Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in commercial and industrial refrigeration, and HVAC system installation and maintenance. We service cold storage, meat packing, food processing, and recreational ice facilities throughout Western...


  • Calgary, Alberta, D3J, CA Johnson Service Group Full time

    Future Pipeline & Facilities Inspection Opportunities For future Pipeline & Facilities Inspection opportunities, please register with us. For close to 40 years, JSG has provided industry leading Engineering & Construction Management Staffing Services to many of the most respected companies in North America. We take pride in delivering a highly trained,...


  • Calgary, Alberta, D3J, CA PHIBRO ANIMAL HEALTH CORP Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: About Phibro Animal Health Corporation Phibro Animal Health Corporationis a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition...


  • Calgary, Alberta, D3J, CA PHIBRO ANIMAL HEALTH CORP Full time

    About Phibro Animal Health CorporationPhibro Animal Health Corporation is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines, and specialty chemicals for various industrial markets. Phibro’s...


  • Calgary, Alberta, D3J, CA Johnson Service Group Full time

    Facilities Integrity Specialist Location: Primarily remote with required travel to Estevan, SK, and other field locations (Calgary, AB; Virden, MB; Athabasca, AB; Slave Lake, AB) Contract Duration: 12 months Job Overview: JSG is seeking a qualified professional to support the development and implementation of our client's Facilities Integrity Management...


  • Calgary, Alberta, D3J, CA Inter Pipeline Ltd. Full time

    At Inter Pipeline, we are building a team of innovators and problem solvers with diverse backgrounds and skill sets. We cultivate opportunities to get to know each other better and collaborate more effectively. In every part of our organization, you will find people with a sense of purpose and a shared ethos - motivated, engaged, exploring new ideas and...

  • Senior Manager

    1 month ago


    Calgary, Alberta, D3J, CA Medicentres Full time

    Job Location: Calgary AB Job Type: Full Time Permanent, Hybrid Schedule: Monday to Friday, Occasional Evenings and Weekends as Needed JOB PURPOSE: Reporting to the General Manager and serving as a member of the Medicentres’ Senior Team, the Senior Manager, Occupational Health and Commercial Services is responsible for growing and managing the...

  • Senior Manager

    1 month ago


    Calgary, Alberta, D3J, CA Medicentres Canada Inc Full time

    Senior Manager - Occupational Health and Commercial ServicesJob Location: Calgary ABJob Type: Full Time Permanent, HybridSchedule: Monday to Friday, Occasional Evenings and Weekends as NeededJOB PURPOSE:Reporting to the General Manager and serving as a member of the Medicentres’ Senior Team, the Senior Manager, Occupational Health and Commercial Services...