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Senior Manager, Technical Services
3 months ago
At Inter Pipeline, we are building a team of innovators and problem solvers with diverse backgrounds and skill sets. We cultivate opportunities to get to know each other better and collaborate more effectively. In every part of our organization, you will find people with a sense of purpose and a shared ethos - motivated, engaged, exploring new ideas and pushing for continuous improvements in everything we do. We believe teamwork is core to our success, and in that spirit you will work closely with leaders and team members. This is a great opportunity to amplify your purpose and contribute to meaningful, challenging work at the forefront of the energy sector.
Bring your passion, your ideas, and let's do this.
DescriptionLocated out of our Calgary office, the individual in the Senior Manager, Technical Services role will report to the Vice President, Petrochemical Commercial. The successful candidate will lead a team of technical experts providing technical support to customers, participating in product development, ensuring product compliance, and stewarding sustainability efforts relating to polymers.
Key Activities and Responsibilities:
- Manage and lead a team of technical experts in the polymer field
- Administer technical assistance to sales team to build and maintain customer confidence & trust
- Provide customer technical support such as attending resin qualification trials, offering processing advice, providing product related training, and troubleshooting expertise
- Manage and coordinate timely, effective investigation, analysis, resolution of product claims to customers and HPC’s satisfaction
- Provide support and advice on product development initiatives
- Ensure products meet all applicable compliance standards
- Collaborate with cross-functional teams to enhance product quality and performance
- Add support to site laboratory, ensuring effective commercial interface
- Collaborate with operations, sales team to create an optimal grade slate
- Oversee commercial/operating agreements related to the Polypropylene Facility, including licensing, catalyst and additives selection and purchases
- Assess and enhance the environmental impact of polymer products throughout their lifecycle
- Support sustainability strategy initiatives to reduce waste, energy consumption, explore circularity initiatives, product development, and improving overall environmental footprint
- Arrange direction and oversight to planning, budgeting and performance reporting for the applicable cost centers
- Develop strong relationships within the North American polymer industry, including developing relationships with key suppliers, polypropylene customers, and regulatory officials
- Represent the Heartland Petrochemical Complex business unit as required in discussions at industry associations and conferences
Education, Skills and Experience:
- Doctorate degree in Polymer Science, Chemical Engineering, or related field
- Proven experience in a leadership role within the polymer industry
- 15 years previous experience in a similar role/industry
- Strong technical knowledge of polymer products and their applications
- Excellent communication and interpersonal skills
- Ability to lead and inspire cross-functional teams
- Familiarity with sustainable practices and a commitment to integrating them into daily operations
Hours:
Monday – Friday, 8 hours per day
Some travel;
