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Front Office Agent

4 weeks ago

Vancouver Metro Vancouver Regional District, CA Accor Hotels Full time
Company Description

People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way – with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.

One Central's new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.


Job Description

From check-in to “See you again”: our Front Office team at the 25hours Hotel Dubai One Central reception ensures guests are happy from their first moment till their last. We’re looking forward to welcoming you to the Front Office team as Front Office Agent.

COME AS YOU ARE AND SHOW HOW YOU CARE

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

  • You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every interaction.
  • You’ll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries.
  • You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
  • You’ll handle customer complaints and feedback according to "Oops it's messed up".
  • You’ll communicate directly with Sales, Accounting, Housekeeping, and Reservations and provide them with all relevant/needed information.
  • You’ll be aware of room status and also the competitors’ status.
  • You’ll optimize the occupancy rate and average room rate.

Qualifications

Your experience and skills include:

  • You’ve gained management experience in a similar role and can speak English fluently.
  • You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
  • You’re a doer – and even if you do it wrong sometimes, you openly admit it.
  • You’re not just bringing your abilities, but also your character.
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