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IT Support Specialist

3 months ago

Canada, CA Retail Zipline Full time

Full-Time in United States / Canada Remote (any location) - Security and Compliance

Please note: Zipline is 100% remote and accepts applicants from Canada, US & internationally.

Zipline is looking for an IT Support Specialist to join our Security and Compliance team. This role will work across the organization supporting all Zipliners (that's what we call employees) with all of their IT needs from New Hire Onboarding to Offboarding - and everything in between. You will work closely with the Operations team on operational scale initiatives and be given the freedom and flexibility to learn and grow in the direction you choose. We are looking for someone who brings empathy, brightness, enthusiasm, and patience when troubleshooting. The team seeks someone who likes solving problems and takes pride in their ability to figure things out themselves with minimum frustration.

Sound like a fit? Read on

What you’ll be doing (Responsibilities)
  • Providing technical support - helping other employees and troubleshooting problems with company Apple laptops and the tools we use such as Slack, Basecamp, Loom, 1Password, and Zoom.
  • Onboarding and offboarding employees - from purchasing laptops and creating accounts for new employees to suspending accounts and erasing laptops of departing Zipliners.
  • Manage global machine procurement through our relationships with Apple representatives, and manage Apple e-commerce sites (US and Canada).
  • Develop and maintain a proactive and reactive replacement cadence and policy for Employee hardware.
  • Working with the security and compliance team to follow the correct IT procedures to meet the requirements of our compliance audits and certifications.
  • Google administration and management - Create and maintain Google Suite departments and groups, work to ensure user efficiency and effectiveness within our internal Google environment.
  • Work towards creating proactive enablement-focus IT services for all Zipliners through the creation of documentation and resources for self-help and troubleshooting for common issues.
  • Partner across the Operations and People and Culture Team on the integration of internal tooling to enable our scalable internal tech stack as the business grows.
About you (Experience)
  • Customer Service - You’re a friendly, empathetic, and social person who enjoys helping others.
  • Troubleshooting - You have experience in technical problem solving, with proven ability to inspect and research problems, and move through diagnosis and solution effectively.
  • Curiosity and Autonomy - you like solving problems and take pride in your ability to figure things out by yourself with minimum frustration.
  • Empathy - You’re patient and understanding when working through tricky challenges with others.
  • Technical Skills - You have a good technical understanding and you’re enthusiastic about learning more.
Employee Benefits
  • Stock Options
  • Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
  • Paid Parental Leave Benefit
  • Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account.
  • 401(k) Retirement Plan
  • 100% Paid Life and Long-Term Disability Insurance.

The “Extras”

  • Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere
  • Computer accessories and office setup: We help you get the right equipment and accessories that you need.
  • Company off-sites: Most years we come together (IRL) for retreats.
  • Education stipends: We believe in perpetual learning and support classes or books that fit within our team budgets.
  • Coffee Stipend: To encourage breaks and a change of scenery, we provide a monthly stipend.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

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