Customer Engagement Manager

2 days ago

Ottawa Ontario HB, Montréal, Canada PetSmart Full time

ABOUT OUR STORE:

What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience.

ABOUT YOUR ROLE:

In a store as big as ours, we need all hands (and paws, wings and fins) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, youll help lead the store team in the following areas:

  • Pet Parent Engagement: Youll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Youll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience.

  • Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, youll help to lead a team who are as passionate about pets as we are. Youll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.

  • Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores.

ABOUT YOUR CAREER:

Just like were there for pets at every stage of their lives, well be with you at every stage of your career, too. With PetSmart, you will have opportunities to:

  • Gain experience in a different business unitfrom the store to the salon or the Pets Hotel
  • Develop your leadership skills as an Assistant Manager or Store Manager
  • Tackle the challenge of a new store opening
  • Transfer to any one of our 1600 stores nationwide

THE WARM AND FUZZIES:

Weve highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart cant be fully described in the job description.

  • Its the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea
  • Its the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored
  • Its the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, hes taken
  • Its the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
  • Its the celebration of Bellas birthday, Gizmos graduation from puppy classes or Aces adoption.
  • Its the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, its a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

We look forward to seeing your application to join our Department Management team

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

  • Customer Success Manager

    2 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Manager - Ottawa - hybrid (1 day a week in the office) - $80,000-100,000 CAD per year. The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible..Sub-50 employees with plans to rapidly scale the business.Enviable client base...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Talkative Full time

    Company OverviewTalkative is at the forefront of Generative AI (GenAI) contact center solutions, driving significant advancements in customer interaction and operational efficiency. We are currently scaling our team as we expand our global reach. Our successful GenAI references sites, OEM partnership with Mitel, and the launch of our innovative Voice AI...

  • Regional Manager

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full time

    Description Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - OttawaRelocation Assistance as RequiredWhere YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When...

  • Regional Manager

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full time

    Description Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - Ottawa Relocation Assistance as RequiredWhere YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When...

  • Customer Success Account Manager

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Microsoft Canada Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve...

  • District Manager

    4 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Designer Brands Full time

    District Manager - Responsible for Ottawa and Area. DSW and The Shoe Company, a division of Designer Brands, is seeking a District Manager with multi-unit management experience to drive business growth in the Ottawa market. This role is ideal for a dynamic leader with a passion for team development and customer experience.At Designer Brands Canada, we pride...

  • Summer Internship Management Trainee

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Enterprise Holdings Full time

    Must be at least 18 years of age.Must be a current university student graduating with a Bachelor's Degree on or before June of 2026.Must have a minimum of 6 months experience in sales, customer service, management or leadership.Must have a current and valid G or G2 driver's license with no more than 2 driving infraction in the past 3 years.No drug or...

  • QNX-Principal Cybersecurity Product Manager

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada BlackBerry Full time

    Worker Sub-Type:Regular Job Description: QNX® is a global leader in providing high-performance, safe, and secure operating systems, hypervisors, frameworks, and development tools for embedded systems. Trusted in 255 million vehicles and deployed across a wide range of industries-including automotive, medical devices, industrial controls, transportation,...

  • Customer Service Engineer

    7 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Aversan Inc. Full time

    Aversan Inc. is an engineering firm with expertise in Systems Integration, Product Design/Development, and Software/Product Testing in highly regulated industries such as Aerospace, Digital Health, Medical Devices, Nuclear, and IT.We are actively seeking a member for our client’s Global Support Success team. The Client Services Engineer will play a...

  • Uniformed Asset Protection Personnel

    3 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Maxi Full time

    L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus...

  • Senior Project Manager

    2 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada LeverageTek Staffing Solutions Full time

    LeverageTek is actively seeking a Senior Project Manager (Benefits Redesign) for a 6-month contract with its Ottawa-based customer. Work LocationRemote (Preference for Toronto or Winnipeg locations) Key TasksThe Senior Project Manager will be dedicated to coordinating the Benefits Redesign projectRole involves managing multiple carriers’ implementation...

  • Regional Manager, Health Services

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full time

    Description Position at Dynacare Job Posting: Regional Manager, Health Services Relocation Assistance as RequiredWhere YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team,...

  • QNX Senior Technical Product Manager

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada BlackBerry Full time

    Worker Sub-Type:Regular Job Description: QNX® is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides expert support and services for building the world’s most critical embedded systems. We are the embedded experts. QNX was born in embedded, and provides time-tested and trusted foundation...

  • Organizational Change Manager

    1 week ago

    Ottawa, Ontario, H2B, Montréal, Canada LeverageTek Staffing Solutions Full time

    LeverageTek is actively seeking a Bilingual Change Manager for a 1-year contract with it’s Ottawa based customer.Work LocationThe successful candidate will be expected to work Hybrid (10-12 days on-site per month) at customers Ottawa based location.Security ClearanceEnhanced ReliabilityKey TasksProvide change management advisory services to senior...

  • Customer Experience Specialist

    4 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Altis Recruitment Full time

    Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.Location:...

  • Commercial Account Manager

    2 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Carrier Enterprise Canada Full time

    Carrier Enterprise CanadaPosition: Commercial Account ManagerReporting To: Commercial Sales ManagerLocation: Ottawa, ON CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as...

  • Customer Service Representative

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada TWO MEN AND A TRUCK Full time

    HIRING IMMEDIATELY! TWO MEN AND A TRUCK® are NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great position for those who are self-starting and enjoy a fast-paced work...

  • Customer Experience Associate

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada TD Full time

    Work Location:,Hours:0Line of Business:Services bancaires personnels et commerciauxPay Details:We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job...

  • Customer Care Representative

    2 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full time

    Description Position at Dynacare Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an...

  • Home Department Manager

    3 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Maxi Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of...