Bilingual Operations Manager

4 months ago

Canada, CA MSH Americas - Diot-Siaci Group Full time

About Us:

Join a company where passion meets profession, making work enjoyable and fulfilling. We are seeking ambitious individuals who share our values and passion for making a positive impact globally.


About You:

The Operations Manager oversees all aspects of our Assistance contact center, providing leadership and decision-making to support flow goals and objectives. You will communicate with external clients and executive management, representing our company to prospective clients, providers, vendors, media, and other organizations.


Key Responsibilities:

Strategic Thinking:

  • Challenge the status quo and take educated risks to improve team results.
  • Understand and communicate the higher business strategy.
  • Make timely decisions that affect the team.
  • Translate change initiatives into team-specific action plans.
  • Utilize problem-solving skills and negotiate to resolve conflicts.


Bring the Best Out of People:

  • Guide employee growth through discussions and development plans.
  • Delegate tasks and ensure employees have the necessary skills and resources.
  • Identify potential issues and develop performance improvement plans.
  • Establish and maintain professional relationships with direct reports.


Organizational Ability:

  • Assess bottlenecks and implement solutions for increased synergy.
  • Clearly explain roles and responsibilities to the team.
  • Establish and grow relationships across departments.
  • Ensure proper documentation and compliance with organizational guidelines.
  • Manage staffing, and scheduling, and ensure 24/7 quality service.


Financial Efficiency:

  • Use resources efficiently and reduce costs to drive team performance.
  • Create measures to optimize team efficiency and quality.
  • Develop methods to monitor and intervene in potential high-dollar cases.
  • Ensure compliance with company standards.


Other:

  • Adhere to all policies and procedures.
  • Perform work in compliance with PIPEDA and HIPAA.
  • Work in compliance with the Occupational Health and Safety Act.


Qualifications:

  • 3-5 years of relevant healthcare and/or insurance case management experience at a leadership level.
  • Post-secondary education or equivalent experience.
  • Excellent computer skills.
  • Superior verbal and written communication skills.
  • Knowledge of plan language, benefits issues, and client policies.
  • Ongoing education, certification, and self-development in case management and leadership.
  • Fluency in French (written, reading, verbal).


Additional Skills:

  • Experience in the Medical Insurance and Travel or Major Medical industry.
  • Knowledge of the US and non-North American medical systems.
  • Previous case management experience.
  • Medical terminology, clinical experience, or nursing education.


What’s in it for you:

  • Hybrid work environment
  • Excellent health benefits
  • Employee assistance program
  • Wellness account
  • Minimum 3 weeks’ vacation
  • Generous sick and flex days
  • Opportunities to learn new skills, grow, and move into different roles
  • A work environment that embraces diversity and promotes inclusivity.
  • Supportive leadership prioritizes your success and cares about your well-being.
  • A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.


MSH is an Equal Opportunity Employer

MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions.

Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.

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