Current jobs related to Customer Service Representative - Canada, CA - BeachHead

  • Escalated Customer Service Representative

    3 months ago

    Canada, CA The Nationwide Group Full time

    Escalated Customer Service RepresentativeJOB DESCRIPTIONThe Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle...

  • Bilingual Customer Service Representative

    7 days ago

    Canada, CA Insight Global Full time

    PERMANENT5 DAYS ON SITESALARY: 48,000/YR Location: QC, H4R 2A4Insight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US. We are looking for a talented Customer Service Representative to join their growing team 5 days a week onsite,...

  • Customer Service Representative

    7 days ago

    Canada, CA Options Consulting Solutions Full time

    CUSTOMER SERVICE REPRESENTATIVEBILINGUAL: ENGLISH & FRENCHPERMANENT, FULL-TIMEMARKHAM, ONMultiple roles available! Salary from $39K up to $67K annually. Are you passionate about the automotive industry?Are you dedicated to high-quality customer service?Are you interested in joining a global organization with a stellar reputation?The CompanyOur client, a...

  • Customer Service Representative

    2 weeks ago

    Canada, CA Compunnel Inc. Full time

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesProviding excellent customer service on approximately 30-40 (inbound) calls per dayInitial point of contact for increasingly complex customer queries and requestsProviding accurate and...

  • Bilingual Order Entry Representatives

    7 days ago

    Canada, CA Bilingual Source Full time

    Job Title: Bilingual Order Entry Representative (French and English Required)Location: VaughanEmployment Type: Full-TimeHybrid: 3 in office (Tuesday;Thursday and 3rd day is rotated every 2 weeks) and 2 at homeSALARY: 50-60 k + 2% (Incentive Plan)FEATURES: North of the city with low call volume and only business to business calls/emails. This is a stable and...

  • Customer Service Professional

    7 days ago

    Canada, CA Kelly Professional & Industrial Full time

    Job Title: Customer Service Professional - Bilingual IIType: Contract with Possibility of ExtensionHours: Mon – Fri, 37.5 hours per week, rotating shifts between 8 am - 8 pmPay Rate: $25.70/hour + 4% vacation payLocation: Hybrid - Halifax, NS (B3L4G6)Key Responsibilities:Manage and process incoming telephone inquiriesResearch and resolve customer requests...

  • Bilingual Customer Service Executive

    7 days ago

    Canada, CA Bilingual Source Full time

    Bilingual Customer Service Executive (French-English)Are you ready to grow your career with a global leader in financial trading? This exciting opportunity as a Bilingual Customer Service Executive offers more than just a job – it’s a career step with ample room for advancement and full support for CSC and additional certifications.Why You’ll Love...

  • Customer Account Specialist

    2 weeks ago

    Canada, CA Brunel Full time

    Customer Account SpecialistHybrid - Dollard-des-Ormeaux, QCIntroductionWe are hiring a Client Account Specialist for our client, a leading company in global food supply chain integrity management, in Dollard-des-Ormeaux, Quebec. This position follows a hybrid work structure, requiring the successful candidate to be in office at least 3 days a...

  • Customer Success Manager

    3 weeks ago

    Canada, CA Apex Systems Full time

    Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with APIs, business development and relevant industry experience.Start date: ASAP.Office Location: 100% remote (within Canada)Length: 6 month contract to start. Will be...

  • Service Manager

    4 months ago

    Canada, CA Samco Machinery Full time

    Job SummaryWe are seeking a dedicated and experienced Service Manager to oversee our service operations. The Service Manager will be responsible for ensuring customer satisfaction through effective management of service teams, timely resolution of service issues, and continuous improvement of service delivery processes.Job DutiesManage and lead the service...

  • DevOps Specialist

    2 weeks ago

    Canada, CA SearchLabs Full time

    About You:You bring intermediate-level expertise as a DevOps specialist with a solid background in monitoring and observability.Proficient in Dynatrace development, with experience beyond GUI manipulation, allowing for deeper, programmatic customization and integration.Skilled with Dynatrace and Splunk, and able to leverage both to enhance monitoring and...

  • Bilingual Order Management Specialist

    7 days ago

    Canada, CA Bilingual Source Full time

    Bilingual Order Management SpecialistAre you a detail-oriented professional ready to advance your career with a company that values growth, innovation, and a collaborative work environment? This role as a Bilingual Order Management Specialist offers the chance to make a meaningful impact in a hybrid work setting, with a strong focus on professional...

  • VP of Operations and Services

    7 days ago

    Canada, CA Clarion Medical Technologies Full time

    Clarion Medical Technologies, a Richards Packaging company, specializes in surgical, vision and aesthetic healthcare medical devices. Some of these products include laser technologies, diagnostic tools for early disease detection and advanced imaging systems. At Clarion, we are dedicated to empowering healthcare providers with the tools and expertise to...

  • Professional Services Manager

    2 months ago

    Canada, CA Perseus Group, Constellation Software Full time

    Constellation Dealership Group has built a legacy of acquiring and successfully managing software companies with leading positions in niche markets. Today, we proudly stand as the largest family of software companies dedicated to serving specialized dealer industries, delivering tailored solutions that drive performance and innovation.Professional Services...

  • Sales Account Executive

    7 days ago

    Canada, CA Haefner Consulting & Staffing Full time

    My client is the leading reseller in Canada, serving Canadian customers coast to coast with a proven track record of innovation in data collection and automated identification data capture (AIDC) solutions.What you’ll doBuild, grow and maintain positive relationships and communications with customersEducate, strategize & successfully sell the industries...

  • Director of Professional Services

    7 days ago

    Canada, CA Solutions Metrix Full time

    We are currently seeking a Director of Professional Services in Montreal, Quebec who is an exceptional leader with a proven ability for providing leadership, direction and mentorship to the team. The Director of Professional Services will be responsible for leading and directing all implementation efforts from project conception to completion extending to...

  • FIELD SERVICE TECHNICIAN/TECHNICIEN DE SERVICE EXTÉRIEUR

    7 days ago

    Canada, CA BFG Enterprise Services Full time

    FIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.Responsibilities and Duties:Perform connectivity and hardware troubleshooting and repair; Perform outlook...

  • Generator Service Technician

    2 weeks ago

    Canada, CA Sommers Generator Systems Full time

    Sommers Generator Systems is a leading manufacturer and distributor of quality generator systems for over 85 years based on integrity, dedication and building relationships. We are a team of highly motivated people working together without excuses to power our future. We provide tailored generator solutions backed by knowledgeable staff 24/7 throughout...

  • Assistant Materials Manager

    2 weeks ago

    Canada, CA Can-Tech Services Full time

    Can-Tech Services is looking for an Assistant Materials Manager for one of our reputable Automotive Manufacturing clients in the East Gwillimbury area.Our client is a premier supplier of advanced suspension products and welded assemblies to the global automotive industry. Equipped with the latest technology in metal stamping (up to 2500 tonne),...

  • Senior Network Analyst

    7 days ago

    Canada, CA Robertson & Company Ltd. Full time

    *** THIS ROLE IS WITH OUR CLIENT IN THE BANKING INDUSTRY***Title: Network Analyst IIIDuration: 12 months(with possibility of extension or conversion)Work Location: BarrieType: OnsiteRotation Schedule: 2 shifts (7am-7pm ET) & (7pm-7am ET).MUST HAVE:1.) CCNP/CCNA certified with min 5 years of troubleshooting experience2.) Routing and switching experience3.)...

Customer Service Representative

2 months ago

Canada, CA BeachHead Full time

Working with one of the top financial clients, this role calls for a Customer Service Representative - Bilingual Banking who will provide day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments. This candidate will support the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service-level agreements. The successful candidate will collaborate with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization to achieve business results and deliver the intended customer and employee experience.


Responsibilities:

  • Analyzes data and information to provide insights and recommendations.
  • Deposit and Payment operations include (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.
  • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or managers.
  • May perform quality control and training.
  • Organizes work information to ensure accuracy and completeness.
  • Executes routine tasks such as service requests, transactions, queries, etc., within relevant service-level agreements.
  • Provides accurate and timely processing of service requests, transactions, activities, etc., within relevant service level agreements and in accordance with established policies, processes and procedures.
  • Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
  • Follows documented policies and procedures to execute day-to-day transactions, activities, and processes and ensures all Service Level Agreements(SLAs) are met.
  • Checks and reconciles information and documentation to ensure accuracy and completeness.
  • Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
  • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
  • Collaborates in the development/implementation of new processes/systems and changes/improvements to existing systems and processes.
  • Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken, and operational integrity is maintained.
  • Completes complex & diverse tasks within given rules/limits.
  • Analyzes issues and determines next steps; escalates as required.
  • Broader work or accountabilities may be assigned as needed


Desired Skill Set:

  • Bilingual - French & English (able to read, write & speak)
  • 1 – 2 years of relevant experience in analytical, communication-based role
  • Knowledge and experience using relevant systems and technology (Microsoft Office, Adobe PDF, OneDrive, Outlook)
  • Ability to multi-task in a fast-paced environment.


Nice To Have:

  • Previous experience at a major Bank


BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.