Bilingual Customer Service Representative

2 weeks ago

Cambridge Ontario, Waterloo region, Canada Kelly Services , Ltd. Full time

Kelly Services is currently recruiting for a full time perm Bilingual Customer Service based in Cambridge, Ontario

Monday to Friday: Onsite role

Some specific tasks this role is responsible for include:


  • Answering questions from customers in multiple business channels such as computer, telephone, and face to face
  • Answering questions regarding in-house orders, pricing, product availability, expediting and taking orders over the phone
  • Providing information on products and services including answering technical questions
  • Providing technical support on full product lines
  • Providing internal support to other departments as needed


About you:

  • French / English bilingual fluency required (read / write/ speak)
  • Must be a team player with a positive and professional attitude
  • 1 -2 years of experience in a similar call centre role providing customer service in a technical field
  • strong experience using various technology platforms or comfortable learning new systems
  • Strong proficiency in data entry speed and accuracy
  • Detail oriented
  • Highly organized with the ability to multi-task
  • Excellent problem solving, and interpersonal skills
  • Excellent written and verbal communications
  • Mechanical aptitude
  • Proficient in Microsoft Office, especially in Excel
  • Experience in the Water Treatment Industry and ERP software applications an asset.
  • Plumbing / heating or related technical field an asset.




About the work environment:

  • This position works in a standard office space within a warehouse environment. Can be subject to temperature fluctuations (heat / cold), noise and dust
  • This position will require concentration and focus to ensure accuracy of information.
  • Prolonged periods of sitting at a desk
  • Extra hours may be required from time to time to ensure deadlines are met.

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