Customer Service Representative

5 days ago


Mississauga Ontario, Peel region, Canada Raise Full time

Job Duties/Responsibilities:

  • Responsible for responding to radio customer requests by phone or email in a prompt, accurate and professional manner.
  • Handle any inquiries which require investigation or follow-up.
  • Ensure requests and inquiries are transferred to the appropriate area.
  • Develop and maintain good client relationships while ensuring information confidentiality
  • Use call-tracking systems to log all inquiries for documentation purposes.
  • Perform data cleanup.
  • Execute outbound calling initiatives.


Critical Qualifications/Competencies:

  • Previous customer service experience
  • Excellent communication skills
  • Self-governing and accountable, self-motivated
  • Detail oriented
  • Ability to adapt to change, in a competitive environment where priorities change frequently.
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Fluent in English, both in written and verbal
  • Fluent in French, both in written and verbal would be an asset.
  • As required to meet customer’s needs, successful candidate must pass both, client and OPP background checks


PAY IS $20/hr



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