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Field Technician

3 months ago

Old Toronto Ontario, CA Instacart Part time

OVERVIEW

Field Technicians work with Caper Carts across our partner locations to diagnose and resolve hardware and software related issues. You will work with tickets submitted via our Support Portal when on-site troubleshooting and resolution is needed. You will also provide valuable feedback on the state of hardware and software in the field to our teams. Caper will provide you with all of the tools and work-instructions needed to solve on-site issues. You will collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future of grocery.

ABOUT THE JOB

  • Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts
  • Communicate with our clients and represent Caper professionally on-site and virtually
  • Capture clear notes and other media to document understanding and resolution processes for issues encountered
  • Work with a Wonderful Team that will support you in your success
  • Requires availability Monday through Friday and the ability to diagnose and resolve incident tickets on-site within 48 hours.
  • Contracted role can provide supplemental income with flexible day and evening hours

ABOUT YOU

  • Enjoy learning about and working directly with software and hardware of new technology.
  • Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation.
  • Customer-focused orientation that aims to over-deliver on expectations
  • Willing to work independently in the field with limited supervision
  • Logical thinker who is able to connect the dots when a complex challenge arises
  • Collaborative attitude who enjoys working with a team to solve problems

Minimum Qualifications

  • 1+ years of experience in technical support, mechanical engineering, hardware maintenance, or related fields in a corporation or in a startup environment
  • Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
  • Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
  • Basic network knowledge in the setup of Wi-Fi devices
  • Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
  • Ability to travel out-of-state for training purposes
  • Must have a vehicle and clean driving record.

Compensation and Benefits

  • Competitive salary including a monthly retainer
  • Flexible schedule
  • This is a Part-Time contract position (1099)
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