Director Food

4 weeks ago

Hamilton Ontario EH, Ontario, Canada Accor Hotels Full time
Director Food & Beverage

Region: MEA SPAC

Company Description

Accor Hotels & Resorts - We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

Customer relations
• Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel.
• Handles guest comments and complaints, ensuring follow-up.
• Develops strong relationships with guests with the aim of gaining their loyalty.
• Ensures the quality of service provided for guests, that they are comfortable and receive a warm and personal welcome.

Professional techniques / Production
• Steers and promotes all the F&B points of sale.
• Ensures that all information is duly passed on to the applicable departments.
• Organises and supervises the preparation of points of sale according to activity forecasts and product information.
• Ensures the brand's reference standards are properly applied.
• Ensures that sales materials are of good quality and ensures that pricing is in line with strategy.
• In conjunction with the Head Chef, prepares the menus, organises purchases and updates the cooking instructions.
• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Chef.
• Is responsible for keeping equipment and furniture in good condition, for keeping machinery and appliances in reliable working order, and for following up technical maintenance.
• Assures hotel management cover early mornings, evenings, weekends and on bank holidays.
• Attends meetings for Heads of Department.
• Passes on the management team's decisions.
• Knows how all the hotel's departments operate and is able to replace another Head of Department in case of absence.
• May occasionally be asked to replace the General Manager.

Team management and cross-departmental responsibilities
• Evolves working methods in line with brand philosophy.
• Develops team spirit and motivation by creating a good working atmosphere.
• Supervises recruitments in conjunction with the Points of Sale Managers.
• Organises the welcome of new employees.
• Carries out annual performance appraisals on managers under his/her responsibility, sets targets and ensures that appraisals are conducted for employees.
• Prepares the training plans in conjunction with the managers under his/her responsibility.
• Ensures that work schedules are consistent with activity forecasts for the hotel.
• Leads working and information meetings and team discussions.
• Involves and motivates the managers and employees under his/her responsibility to meet the department's quantitative targets.
• Ensures compliance with labour legislation in the F&B department.
• Trains and motivates the team to use the sales pitches and ensures they are put into practice.

Commercial / Sales
• Establishes excellent relations with guests.
• Prepares the commercial action plan for the department and ensures its implementation.
• Sets daily sales targets to be met by the team.
• Is familiar with all the hotel's services and informs guests about them to encourage use.
• Analyses guests' comments and implements any corrective actions as required.
• Launches and deploys marketing initiatives in the local area in order to increase revenue.
• Works in close collaboration with the sales department to ensure high standards of service and satisfaction for meetings customers.
• Is actively involved in the local area to keep up-to-date with specific issues and needs.
• Keeps close track of what the competition is doing.
• Uses creativity and innovation to facilitate commercial operations.

Management and administration
• Draws up the annual budget for the department and implements any corrective actions required.
• Ensures that the management results for the department are in line with the hotel's targets.
• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines.
• Adapts department organisation as required and manages headcount for optimum "prime cost".
• Draws up, implements and ensures that internal checks are carried out.
• Supervises F&B purchasing and manages stocks.
• Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand.
• Checks inventories that have been carried out.
• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand.
• Takes part in "Debtor" meetings and implements actions to recover debt.

Hygiene / Personal safety / Environment
• Ensures that restaurant areas are kept clean.
• Ensures that the equipment and cultural assets of the department remain in good condition and working order.
• Sets up an action plan based on the hygiene analysis results and tracks implementation.
• Applies the hotel's security regulations (in case of fire etc) and ensures they are respected.
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and ensures they are fulfilled.
• Is responsible for the security of people and property in the area under his/her remit.

Qualifications

  • University Degree or College diploma in Hotel or F&B Management and/or culinary institute is preferred.
  • Valid Food Safety/Food Handler’s Certification and Smart Serve Certification.
  • Valid Pro serve certification and must maintain certification.
  • Minimum of 6 years of progressive leadership within hotel Food & Beverage operations.
  • Experience managing progressive beverage program in multi-outlet operation, focusing on trends.
  • Proven ability to drive revenues and profit, without sacrificing colleague and customer experiences with strong business acumen.
  • Proven ability in menu concept and design, effective marketing, and online reputation management.
  • Excellent business skills, including pricing, revenue management and cost controls.
  • Excellent communication, organizational skills and interpersonal skills to assist in problem resolution with guests.
  • Management experience in a unionized environment as asset.
#J-18808-Ljbffr

  • Director of Food

    4 weeks ago

    Hamilton, Ontario, E8H, Ontario, Canada Accor Hotels Full time

    Company DescriptionJoinus at Accor,wherelife pulseswithpassion!As a pioneering force in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common...

  • Director, Luxury Sales

    1 month ago

    Hamilton, Ontario, E8H, Ontario, Canada Accor Hotels Full time

    Company DescriptionReporting to the Regional Director of Sales & Marketing, this essential commercial role will strategically oversee the leisure, VIP and entertainment markets for Fairmont Pacific Rim. The Director of Luxury Sales is an expert in their market, has strong and longstanding business relationships with travel advisors, influencers and decision...

  • Director, Sales

    1 month ago

    Hamilton, Ontario, E8H, Ontario, Canada Accor Hotels Full time

    Company DescriptionFairmont hotels is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.Hotel Overview:Located in the heart of downtown New...

  • Food and Beverage Director

    3 weeks ago

    Hamilton, Ontario, Canada Accor Hotels Full time

    Director of Food & BeverageRegion: MEA SPACCompany Overview:Accor Hotels & Resorts is a global leader in hospitality, with over 290,000 professionals dedicated to delivering exceptional experiences for our guests. We focus on creating memorable moments and fostering a culture of service excellence, leveraging our diverse portfolio of brands and personalized...

  • Food and Beverage Operations Director

    6 days ago

    Hamilton, Ontario, Canada Accor Hotels Full time

    About the RoleAs a key member of the Accor Hotels team, the Director of Food and Beverage will be responsible for leading the culinary and beverage operations of Fairmont Tokyo. This role requires a creative and visionary leader who can drive excellence in food and beverage service, while maintaining the highest standards of quality and consistency.Key...

  • F&B Controller

    1 month ago

    Hamilton, Ontario, E8H, Ontario, Canada Accor Hotels Full time

    Company DescriptionAs Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By...

  • Cluster Hotel Manager

    3 weeks ago

    Hamilton, Ontario, E8H, Ontario, Canada Accor Hotels Full time

    Job Schedule: Temps Complet Job Type: CDI Brands: MOVENPICK Location: __jobinformationwidget.freetext.LocationText__ Reference: REF37720I Region: MEA SPAC Company Description: Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the...

  • Food and Beverage Director

    3 weeks ago

    Hamilton, Ontario, Canada Accor Hotels Full time

    Director of Food & BeverageRegion: MEA SPACCompany OverviewAccor Hotels & Resorts is a global leader in hospitality, with over 290,000 dedicated professionals committed to delivering exceptional experiences for our guests. We prioritize emotional connections and foster a culture of service excellence, pushing the boundaries of traditional hospitality to...

  • Executive Director

    2 weeks ago

    Hamilton, Ontario, Ontario, Canada All Seniors Care Living Centres Full time

    We are currently seeking an Executive Director to join our team.If you’re passionate about working with seniors and driven by innovation and growth, then join us!As the Executive Director you will be responsible for directing, managing, overseeing, and maintaining the overall operations of the residence, both internal and external and assuring quality care...

  • Outlet Manager

    4 weeks ago

    Hamilton, Ontario, E8H, Ontario, Canada Accor Hotels Full time

    Company DescriptionWe are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to...

  • Director of Culinary Experience

    6 days ago

    Hamilton, Ontario, Canada Accor Hotels Full time

    Job DescriptionDirector of Food & BeverageAs a key member of the Accor Hotels team, the Director of Food & Beverage will be responsible for creating an exceptional dining experience for our guests. This will involve developing and implementing innovative food and beverage concepts, as well as leading a team of culinary professionals to deliver outstanding...

  • Public Health Nurse III

    4 weeks ago

    Hamilton, Ontario, E8H, Ontario, Canada City of New York Full time

    *** OPEN TO APPLICANTS WHO ARE PERMANENT IN THE CIVIL SERVICE TITLE OF PUBLIC HEALTH NURSE ***Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. We strive to protect and promote the health of all New Yorkers. Our core values are science, equity...

  • Public Health Nurse III

    4 weeks ago

    Hamilton, Ontario, E8H, Ontario, Canada City of New York Full time

    *** OPEN TO APPLICANTS WHO ARE PERMANENT IN THE CIVIL SERVICE TITLE OF PUBLIC HEALTH NURSE ***Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. We strive to protect and promote the health of all New Yorkers. Our core values are science, equity...

  • Assistant General Counsel

    1 month ago

    Hamilton, Ontario, E8H, Ontario, Canada City of New York Full time

    Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they...

  • F&B Marketing Executive

    1 month ago

    Hamilton, Ontario, E8H, Ontario, Canada Accor Hotels Full time

    COMPANY DESCRIPTIONWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences.Yes, we lead the way. But we want to go further, with audacity, with...

  • Hotel Manager

    1 month ago

    Hamilton, Ontario, E8H, Ontario, Canada Accor Hotels Full time

    Company DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders, and legends of the stage and screen....

  • Director of Quality Assurance

    4 weeks ago

    Toronto, Ontario, Ontario, Canada White & Clayton Recruitment Full time

    Very Exciting opportunity to be part of one of Canada’s leading foodservice providers. OverviewWe are looking for a Corporate Quality Assurance & Food Safety Director for our clients team in the food manufacturing and retail space. This person will be working directly with the VP of Operations on developing and implementing Quality Assurance and Operations...

  • Assistant Manager

    4 weeks ago

    Hamilton, Ontario, E8H, Ontario, Canada Accor Hotels Full time

    Company DescriptionFor over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Commonwealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station, and even a hospital. Today, this essential downtown landmark has completed a multi-million...

  • Executive Chef Director

    6 days ago

    Hamilton, Ontario, Canada Accor Hotels Full time

    About the RoleAs a key member of the Accor Hotels team, the Director of Food and Beverage will be responsible for leading the culinary and beverage operations of Fairmont Tokyo. This role requires a creative and visionary leader who can drive excellence in food and beverage service, while maintaining the highest standards of quality and consistency.Key...

  • Food Division Director

    5 days ago

    Hamilton, Ontario, Canada Accoravillage Full time

    Job Summary:Accoravillage is seeking an experienced and customer-focused, full-time Fresh Foods Department Manager (Produce & Bread) for our retail store. As a key member of our management team, you will be responsible for leading and managing daily operations of the Fresh Foods Department, with a focus on sales, labor, and waste targets.Key...