Field Services Engineer

1 day ago

Greater Toronto Area Canada, Ontario Superior Search Group Full time

FIELD SERVICE ENGINEER - up to $80,000


**** Travels expectation is only 3-4 days per week (home weekends).

**** Always home at least 1 full week monthly.

This is a Full Time, Direct Hire position.

Our client, one of the world’s leading capital equipment suppliers is experiencing significant growth in Canada and seeking to add an experienced FIELD SERVICE ENGINEER o their staff.

Position Summary

We are looking for a Field Service ENGINEER for servicing and installing equipment across Canada. The successful applicant will provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation, validation and commissioning of new equipment as well as diagnosing and repairing existing machines in the field. The position will also require the ability to train users on basic functionality of the equipment, as well as the ability to provide support from facilities or from a remote location. The position will also include duties related to service coordination, customer support and cross-functional team member support.

Responsibilities

•Provide on-site installation, validation and commissioning of instruments

•Perform hands-on on-site troubleshooting, service and repairs

•Provide high level technical support to external customers at their location

•Provide on-site training to the customers

•Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

•Develop Service technical documentation

•Create and maintain service information in the company enterprise database

•Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate

•Timely complete and submit all required paperwork

•Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

Requirements

•Field Service equipment, preferably with industrial equipment

•Working knowledge of MS Office

•Willingness to travel up to approx. 70% across North America (typically travel 2-4 days per week, home on weekends)

Compensation

•Competitive salary commensurate w/ experience

•Paid Time Off (PTO), paid floating holidays, and paid holidays

•Growth opportunity based on performance

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