New Patient Coordinator
1 month ago
docbraces a une nouvelle opportunité passionnante à temps plein Nous sommes en pleine expansion et recherchons maintenant un agent de centre d'appels pour rejoindre notre équipe. Les partenaires orthodontiques canadiens soutiennent un réseau national de cliniques communautaires dans la prestation de traitements orthodontiques personnalisés. Nous offrons un niveau amélioré de soins aux patients et d’expérience de service dans nos cliniques en plaçant les soins aux patients avant tout. Venez rejoindre une équipe qui partage, collabore et apprend avec la vision de devenir l’icône de l’excellence orthodontique en développant l’estime de soi, un beau sourire à la fois.
Salaires: $19.00 de l'heure - $22.00 de l'heure
Il s'agit d'un poste bilingue français - Écrit et parlé
Ce poste peut être à distance ou dans notre bureau de Fredericton NB
Principales responsabilités:
- Passer des appels de suivi sortants pour réchauffer les prospects
- Recevez des appels, des SMS et des e-mails de patients potentiels pour réserver des consultations gratuites pour un traitement orthodontique.
- Prise de rendez-vous
- Contacter les patients potentiels qui ont demandé un rendez-vous de consultation en ligne
- Communiquer aux patients nos bénéfices et nos valeurs afin de planifier les
- Expliquez ce qu'impliquera leur première consultation
- Reprogrammer la consultation du patient en cas de conflit
- Travailler avec un système informatique de gestion des patients : recherche d'informations, saisie de données,
- Naviguez et mettez à jour plusieurs outils et applications en ligne.
- Agir en tant que défenseur de nos services et de notre modèle commercial.
- Identifiez et surmontez les objections et les préoccupations.
- Offrez une expérience client exceptionnelle qui dépassera les attentes des appelants.
Expérience en centre de contact souhaitée
Excellentes capacités d'écoute et capacité de poser des questions approfondies, de comprendre les préoccupations,
et surmonter les objections
Excellentes compétences en communication interpersonnelle, écrite et orale.
Posséder une vitesse/précision de frappe
Avoir la capacité d'atteindre les objectifs requis
Gérer efficacement plusieurs priorités et s'adapter au changement dans une entreprise en évolution rapide
Doit posséder une attitude professionnelle et amicale et être capable de développer rapidement un
Capacité à apprendre et à naviguer rapidement dans les logiciels informatiques.
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