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ITAM Product business analyst
3 months ago
Level: 3
Years of Experience: 5 to 7 years
We are seeking an ITAM Product Business Analyst who will be responsible for analyzing and documenting technical details and specifications of the ITAM product and capability suite within the Company technology environment. The responsibilities will include authoring, maintaining, and sharing design, technical, and product-specific documentation to a variety of audiences to improve awareness, training, and adoption of the ITAM products and capabilities. It is a critical position, requiring significant analysis of data, tools, and collaborative engagement with a variety of process, business, and technical stakeholders involved in ITAM practices and operations.
Core Responsibilities:
- Analyze and evaluate CMDB and discovery technologies across a broad spectrum of modern hardware and software IT assets.
- Establish and maintain the CMDB and discovery product roadmaps, including cross-product and cross-organizational dependencies.
- Document technology strategy, ITSM ServiceNow cross-product strategy, and related roadmaps to ensure CMDB roadmap alignment across products.
- Assist product owners with the translation of product vision and strategy into epics, stories, and acceptance criteria with the support of product business analysts.
- Work closely with the Scrum Master(s) and development team(s) to help develop training and release documentation in development efforts in ITAM.
- Research product opportunities and industry best practices across the ITAM capability spectrum.
- Track and report progress of product roadmaps, including business value realization measured outcomes, and product delivery risks, issues, and mitigations.
- Continually document and maintain specifications of the product’s technical and business architectures, implementation state, revision history, and interdependencies.
- Analyze business requirements through process analysis, solution design, architecture, and workflow analysis.
- Design and compile research and analysis of user experience, data quality, operational results, and process compliance.
- Collaborate with ITAM Process Owner and Analysts to create design specifications based on identified business requirements; analyze business problems to design solutions.
Qualifications:
- Bachelor’s degree required, preferably in engineering, mathematics, or computer science.
- 5+ years experience in technical documentation including process flows, system context and architecture diagrams, and product roadmaps.
- 2+ years experience with modern ITAM, CMDB solution implementations (ServiceNow preferred).
- Capacity to collaborate with stakeholders in complex Business & IT environments.
- Knowledge of and ability to utilize formal agile methodologies, disciplines, practices, and techniques for the delivery of new and enhanced applications.
- Knowledge, insight, and understanding of ITAM technical concepts, tools, and processes (preferred).
- Excellent data analysis skills, written/oral communication, and collaboration skills.
- Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
- COBIT, IT4IT, ITIL, Lean IT certifications (preferred).
