Service Parts Coordinator, Operations

4 days ago

Richmond Hill Ontario LC, York region, Canada Compugen Inc. Full time
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview: The Service parts Coordinator is responsible for overseeing and managing the day-to-day operations of inventory control, ensuring that stock levels are accurately counted, tracked and maintained in alignment with business needs. This role plays a key part in supporting parts ordering teams by ensuring the products are available at all stock service location with 100% accuracy.

This is a full-time, onsite opportunity at our Richmond Hill, ON. location. Applicants must be able to participate in rotation shifts between the hours of 8AM-8PM, Monday-Friday
Key Responsibilities:
  • To Process warranty/non warranty parts, obtain RMA from vendor, Repair process & activities familiar to reverse logistics area.
  • To Support Receiving in the daily operation.
  • To Receive all parts from courier, separate and receive in JDE system within time frame.
  • To perform various tasks to help the receiving to ensure that business operation is smooth and successful
  • To Pick parts from shelf against Work order/pick slip for tech to pick.
  • To assist inventory control team to perform cycle count of the inventory bins.
  • To assist service technicians to pick and issue parts from JDE. To review different service reports on daily basis and process parts in timely manner.
  • Timely and accurate completion of processing returns from Customer, Depot and notification of potential issues to the appropriate parties.
  • Solve problems as issues arrive, working with the Order Desk, Client relations, Buyers, and/or Administration to resolve effectively.
  • Build strong relationships with internal and external customers through communication.
  • Staff is responsible to follow ISO procedures outlined in Compugen Quality Management System.
  • Other projects as assigned.

Skills & Qualifications:
  • 2 years of experience in Warehouse environment or Reverse Logistics.
  • Computer literacy and strong knowledge of Microsoft Office especially Excel.
  • Ability to analyze, plan, organize and prioritize workload effectively.
  • Excellent interpersonal and communication skills including written, telephone, and email etiquette.
  • Data driven individual with strong analytical skills.
  • Ability to work with tight timelines.
  • Forklift license preferred or willing to learn and drive Forklift (Raymond Reach Reverse Steering) & Cherry picker
  • Ability to lift merchandise weighing 40-50 Ibs.
  • Working knowledge of JDE will be an asset.

What Compugen Offers You:
  • Exciting, fast-paced challenging work environment
  • A culture where authenticity and diversity are valued
  • Professional development
  • Participation in Women in Technology Network
  • Opportunities to give back to our local communities
  • Collaborative supportive team members
  • Work/life flexibility

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
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