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Data Caching specialist

2 months ago

Montreal Quebec, Québec, Canada Hays Full time

Location: Montreal, QC

Availability/Duration: ASAP + 1-YEAR CONTRACT (possible extension)

Working organization: Hybrid (3 days on site/ 2 days on remote)

Language: English



RESPONSIBILITIES


  • Level 3 production management of Autosys, Gemfire, and Redis plants. This includes handling escalations from Level 1 and Level 2, incident management, request fulfillment, problem management, and change management.
  • Deep-diving into complex troubleshooting, implementing changes, and serving as an escalation point for the Level 2 teams.
  • Improving operational processes and automation by proactively identifying, analyzing, and improving upon existing processes and tools.
  • Work in a global environment in a team that has members across the globe and provides support 24/7 in a follow the sun manner.
  • Creating and maintaining best practices / policies and ensuring that they are followed.
  • - Work with External vendors and internal key stake holders to plan and execute changes.
  • - Participate in weekly review meetings and the squads’ agile ceremonies, and actively engage with various engineering teams to review the infrastructure.


QUALIFICATIONS

  • Experience with Linux System Administration (preferably Red Hat)
  • Hands-on data caching support (preferably Gemfire or Redis) experience
  • Familiarity with batch scheduling (Autosys preferred)
  • Familiarity with scripting and orchestration (Perl, Python, Ansible, GitOps)
  • Experience with monitoring and alerting tools and modern observability concepts and tools
  • Excellent written and oral English communication skills. The candidate must be capable of writing documentation, making presentations to an internal audience and interacting positively with upper management, colleagues, and customers
  • - Independent problem-solving skills, self-motivated, and a mindset for taking ownership
  • - Knowledge of operational and agile, DevOps, and SRE concepts such as SLA, metrics, toil, SLIs/SLOs, observability, and automated deployment pipielines
  • A minimum of 3-5 years of infrastructure production support experience, preferably in a regulated environment (e.g. finance IT)


OTHER SKILLS

  • Public/private Cloud experience
  • Experience with containerization technologies (Kubernetes/Openshift)
  • Experience with work management tools such as Jira, ServiceNow, Git
  • Experience with troubleshooting tools such as TCPdump and Wireshark.
  • - Interest and understanding of emerging IT trends