Information Technology Operations Manager

4 weeks ago

Kanata Ontario, Ottawa region, Canada Hays Full time

IT OPERATIONS MANAGER


Client: Automotive Parts Retailer

Role: IT Operations Manager

Job Type: Full-time Permanent – on-site role

Location: Kanata, ON (majority on-site role)

Salary: $125k – 150k + benefits



The Role:

A leading automotive parts retailer is seeking a dynamic IT Operations Manager to oversee its growing technology needs. This role involves managing a small in-house IT team and external contractors, ensuring the IT infrastructure aligns with business objectives.


Key Responsibilities:

  • IT Operations & Infrastructure: Manage network architecture, cloud infrastructure (AWS, Azure), server management, and data security. Ensure system scalability and performance.
  • Team & Vendor Management: Lead an IT team of 8, manage vendor relationships, negotiate contracts, and ensure SLAs are met.
  • Cloud Systems & Cybersecurity: Optimize cloud systems, implement cybersecurity protocols, and ensure compliance with industry standards.
  • Project Management: Oversee IT projects, including cloud migrations and software development, ensuring timely completion within scope and budget.
  • Software & Systems Management: Ensure the performance and integration of enterprise systems like Salesforce, NetSuite ERP, and TalkDesk.
  • Budgeting: Develop and manage the IT budget, report on financial performance, and identify cost-saving opportunities.


What You’ll Need to Succeed:

  • Bachelor’s Degree in Information Technology, Computer Science, or a related field.
  • 5-7 years of experience in IT operations management, with strong expertise in cloud systems, cybersecurity, and vendor management.
  • Experience managing small IT teams and external contractors, ensuring alignment with business goals.
  • Proven ability to lead software development projects and manage enterprise systems (Salesforce, NetSuite ERP, Manhattan Scale).
  • Strong background in developing KPIs, metrics reporting, and managing IT budgets.
  • Can be a hands-on leader with the ability to manage day-to-day operations while thinking strategically about long-term technology needs.
  • Expert in people management, including managing small teams and outside contractors, with a focus on fostering a collaborative, results-driven environment.
  • Strong multitasking abilities, capable of managing multiple complex projects while maintaining high standards of performance.
  • Vendor management expert, skilled at negotiating contracts and driving vendor performance.
  • Excellent communication skills for interacting with both technical and non-technical stakeholders.


Interested?


If this is of interest you please apply with your updated resume and salary requirement as soon as possible.

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