Customer Service Representative

7 days ago


PointeClaire, Canada el ran furniture Ltd. Full time
Présentation de l'entreprise

El Ran Furniture Ltd. est un fabricant de meubles canadien de confiance depuis 1967. En tant qu'entreprise familiale, nous sommes fiers de produire des meubles de haute qualité tout en offrant un service à la clientèle exceptionnel à nos clients.

Description du poste

Nous recherchons un Représentant du Service à la Clientèle pour rejoindre notre équipe à notre emplacement de Pointe-Claire, QC. Le candidat idéal sera responsable de la gestion des demandes des clients, de la résolution des préoccupations et de l'assurance d'une expérience positive pour tous les clients. Ce poste est à temps plein et sur site, nécessitant un haut niveau de professionnalisme et la capacité de gérer les opérations quotidiennes du service à la clientèle.

Responsabilités principales
  • Répondre aux demandes des clients par téléphone, courriel ou en personne.
  • Résoudre les plaintes et problèmes des clients avec professionnalisme, patience et empathie.
  • Assurer le plus haut niveau de satisfaction client grâce à une communication efficace et à la résolution de problèmes.
  • Maintenir des dossiers précis des interactions et transactions avec les clients.
  • Collaborer avec les membres de l'équipe et d'autres départements pour résoudre des problèmes complexes.
  • Se tenir informé des produits et des politiques de l'entreprise pour fournir des informations actualisées aux clients.
Qualifications
  • Obligatoire : Maîtrise du français et de l'anglais (écrit et parlé).
  • Expérience avérée dans un rôle de Service à la Clientèle ou de Support Client.
  • Excellentes compétences en communication et en relations interpersonnelles.
  • Accent mis sur la satisfaction du client et l'assurance d'une excellente expérience client.
  • Capacité à résoudre les conflits et les situations difficiles avec professionnalisme et empathie.
  • Excellentes compétences en résolution de problèmes et attention aux détails.
  • Une expérience préalable dans un rôle similaire est un atout.
Compétences supplémentaires
  • Excellentes capacités organisationnelles.
  • Capacité à travailler de manière autonome et en équipe.
  • Adaptabilité et attitude positive dans un environnement dynamique.

Company Description

Canadian furniture manufacture since 1967. Family owned and operated.

Role Description

This is a full-time on-site role for a Customer Service Representative at el ran furniture Ltd. in Pointe-Claire, QC. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and providing an excellent customer experience on a day-to-day basis.

Qualifications

  • French and English Mandatory
  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Customer Experience skills
  • Experience in providing exceptional customer service
  • Strong communication and interpersonal skills
  • Ability to handle difficult situations with empathy and professionalism
  • Problem-solving and conflict resolution abilities
  • Attention to detail and organizational skills
  • Previous experience in a similar role is a plus


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