Senior Content Writer

2 weeks ago

Ottawa Ontario, Ottawa region, Canada Randstad Digital Full time

Content Writer - Data and Analytics , 6months contract position

Number of openings 1,

Client location Ottawa ON CA

Must be eligible to work in Canada

Remote position, must work EDT / EST hours

Must be eligible for Government of Canada Reliability Security Clearance (5+ years in Canada)


Roles and Responsibilities

• Collaborate with the PO's and Data Engineering Chapter members to Create and Update Data engineering development and support Process Maps/workflows.

• Standard Operating Procedures for Data Platform Support including the Runbook, Backup and Recovery Procedures, Disaster Recovery.

• Process/technical documentation like wiki pages, knowledge articles and self-service guides for the Data Engineering practice.

• Facilitate, Present and Review

• Any of the above-mentioned artifacts.

• Process workflow modeling in order to make process improvements, automation opportunities, accountability changes in the organization.

• Work with the EDOT Chapter Leads, COE Leads and Product Owners to review change plans and their required content and support requirements

• Monitor, support and report on progress of change plan activities

• As part of the change plan execution activities, work with EDOT stakeholders at all levels to create communications content and participate in reviews of the content.

• Create various types of content such as: email, presentation materials, articles, job aids.


Must have skills:

• Excellent written and verbal communications skills, Presentation and facilitation experience with diverse group of technical Engineers.

• Experience with developing Process flows/ Support Documentation in Software/Data engineering domain

• Expertise in using Azure Wiki pages, Tools like Visio to document Process Diagrams.


Other Skills Required:

• Strong interpersonal skills

• Strong working knowledge of MS suite of products, including creating and organizing MS Teams Channels

• Bilingualism (English/French, spoken and written) is a strong asset.


Assets:

• Technical Writing certification/diploma and/or university degree in a related field, such as Journalism, Communications or English

• Minimum 5 years' experience writing communications content in a data & analytics or IT environment

• Experience in Process redesign in a technical development/support team.

• Experience in implementing available change management plans, tactics supporting delivery teams in their daily comms requirements to stakeholders.

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