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Business Process Analyst
1 month ago
About Reach
At Reach, we believe that the global ecommerce space is ripe for disruption. Our strategic partnerships with currency exchange providers allow us to offer direct and guaranteed, real-time currency exchange rates. We want to help retailers grow; we understand global consumers and how changes in their shopping experience affect your business. At Reach, we are constantly improving to support ever-changing local markets and help serve our clients’ shoppers better.
Position Overview
Reporting to the Senior VP of Operations, the Operations Project Coordinator will be responsible for a myriad of operational projects that relate to payments, payouts, system reconciliations and any peripheral activities needed to ensure a smooth experience for our merchants and partners. Working with stakeholders across the organization, you will dive into projects and products that have high business value to ensure cohesion and that momentum continues to drive forward. As issues arise in real time, you will support the SVP Operations to address those issues immediately and derive solutions for the root causes. Gaining buy-in, communicating effectively, and demonstrating your understanding of how the business works will be an integral part of your day-to-day. No two days will be the same and there will always be exciting opportunities for the undertaking.
Who You Are:
- Curious nature. You enjoy learning and seek to understand.
- Doer mentality. You’re a self-starter who takes initiative and is self-motivated to get the job done.
- Flexible attitude. As things change, you adapt and pivot based on the needs of the company.
- Ownership mindset. You hold yourself accountable and take ownership of your work.
- Organizationally adept and attention to detail oriented.
- No ego. You have a willingness to take on any task and help out however is required.
- Team player approach. You can work with anyone in a way that works for them no matter who they are or their place in the organization.
- Enthusiastic. You’re looking for an interesting career rather than clocking in and out every day.
- Data driven. We deal with large amounts of data on a day to day basis - and it doesn’t fit in an excel sheet.
- Systems thinker. We don’t want to fight fires forever. How do we build scalable systems that enable us - and you - to focus on the bigger picture?
You Will:
- Work closely with the SVP Operations acting as their go-to person for delegation;
- Develop relationships with stakeholders in all departments and work cross functionally across the organization;
- Identify and solve problems that exist at any level of the business, providing real time operational support to projects and products resolving those issues or concerns promptly and efficiently - identify patterns in the problems and suggest how the root cause of issues should be addressed;
- Gather information and communicate updates to appropriate parties by providing staff with the necessary support and resources to effectively do their jobs to the best of their abilities;
- Create and update relevant documentation;
- Become an expert in how the business works to help executives identify ways to improve the company’s policies, workflows, and methods;
- Identify inefficiencies, bottlenecks, and areas for improvement;
- Develop and maintain operational processes and workflows to ensure that resources are used efficiently;
- Identify gaps in standardized information, propose how to set up systems of record, and how to maintain them long term;
- Suggest what information should be collected at which point of different processes to ensure smooth operation of the business while allowing for auditability and troubleshooting of issues;
- Ensure processes will scale horizontally - ideally, if we 10x our volume and number of customers, the cost of running those processes should increase by less than 10x;
- Ensure that employees have access to and follow any operational guidelines necessary for the smooth functioning and success of the business;
- Examine, improve, and streamline business processes by collaborating with all departments to come up with realistic and efficient improvements regularly;
- Design strategies to improve workflow strategies;
- Manage upwards.
Requirements
Must Have Requirements:
- Bachelor’s degree in business administration, management or a related field;
- 5-7 years of experience in business process analysis and project management;
- Familiarity with process mapping and modeling techniques;
- Working knowledge of Incident/Problem/Change Management frameworks;
- Strong analytical skills with the ability to collect, study and interpret complex data;
- Ability to manage and perform multiple complex tasks;
- Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Nice to Have Requirements:
- Experience working in a technology start up environment;
- Payments industry experience;
- Indirect tax vernacular and understanding.
Benefits
What’s in it for you?
- Competitive salary;
- Generous paid time off;
- Group benefits and RRSP matching;
- Annual professional development allotment;
- Great working culture and supportive multi-national team;
Our Core Values
At Reach we believe that high performing teams all have common values and synergies that enable them to work well together. Some of our Core Values are:
- We value solving underlying problems and delivering outcomes,
- We value being able to make executive decisions while considering input from multiple sources,
- We value taking action over getting stuck in planning,
- We value taking chances and failing fast,
- We value teamwork over individual accomplishments,
- We value optimizing time to value and achieving outcomes not checking boxes,
- We value work/life balance and a mindset of “it’s a marathon, not a sprint”,
- We value using the right technology to solve the right problems.
Next Steps:
At Reach, our corporate culture is very important to us. As part of our interview process, we'd like to get to know more about you. Prior to meeting with the hiring manager, we will send a couple of questions from the manager to selected candidates with a link to a video recording which only our in-house recruiter and hiring manager will see. While we recognize the one-way video may not be the preferred interview style, compared to an in-depth initial conversation, it is meant to show us how you think through problems rather than be impersonal. We appreciate your interest in joining Reach
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