Salesforce Practice Lead
4 weeks ago
About PlektonLabs
PlektonLabs is a leading boutique System Integrator, specializing in enterprise integration, digital transformation, and industry-specific solutions using Salesforce and MuleSoft technologies. As a Salesforce Crest Partner, we are expanding our Salesforce and MuleSoft practice and looking for a Salesforce Practice Lead to drive growth, innovation, and customer success.
About the Role
As the Salesforce Practice Lead, you will play a pivotal role in scaling our Salesforce and MuleSoft practice. This is a high-impact, leadership position where you will drive customer success, practice growth, and thought leadership. You will work closely with cross-functional teams to deliver outstanding solutions, productize offerings, and expand our presence in the telecom and other industry verticals.
Key Responsibilities
Customer Success & Delivery Excellence (50%)
- Lead Salesforce consulting and implementation projects, ensuring high-quality delivery and customer satisfaction.
- Drive account growth by identifying opportunities to expand our Salesforce and MuleSoft solutions within existing clients.
- Act as a trusted advisor to enterprise customers, helping them maximize ROI from Salesforce and MuleSoft investments.
- Lead the client solution
Industry Cloud & Productization (40%)
- Develop and scale Salesforce Industry Cloud solutions, particularly Communications Cloud and Financial Services Cloud.
- Productize Salesforce and MuleSoft solutions for repeatable, scalable, and cost-effective delivery.
- Leverage best practices, frameworks, and accelerators to enhance service offerings.
MuleSoft & Integration Practice (10%)
- Join force the MuleSoft integration practice and drive more meaningful solutions for customers
- Provide thought leadership on API-led connectivity and integration best practices.
Practice Growth & Thought Leadership
- Hire, build, train and mentor a high-performing Salesforce and MuleSoft consulting team.
- Establish best practices, delivery frameworks, and governance models.
- Drive market awareness through whitepapers, blogs, webinars, and industry events.
- Strengthen partnerships with Salesforce, MuleSoft, and other ecosystem players.
- Collaborate with sales and pre-sales teams to support new business opportunities and RFPs.
Required Qualifications & Certifications
We are looking for a leader with a strong Salesforce technical background and consulting experience, along with MuleSoft expertise.
10+ years of hands-on Salesforce experience covering end-to-end solutioning to implementation:
- Sales Cloud, Service Cloud, Experience Cloud (Core applications).
- Industry Cloud expertise, with a strong preference for Communications Cloud.
- Enterprise architecture and integration best practices.
Salesforce Certifications (Preferred)
- Salesforce Solution/Application Architect OR System Architect (Highly preferred)
- Salesforce Communications Cloud Consultant (Highly preferred)
- Salesforce Certified Integration Architect (Preferred, but not required)
- Additional Industry Cloud certifications (Financial Services, Manufacturing, etc.) are a plus.
MuleSoft Certifications (Preferred)
- MuleSoft Certified Integration Architect OR Platform Architect (Preferred, but not required)
- Experience with API-led integration and RTF/CloudHub implementation (Preferred, but not required).
Leadership & Consulting Experience
- Proven experience leading Salesforce consulting teams.
- Strong understanding of telecom industry challenges and how Salesforce and MuleSoft solve them.
- Excellent customer engagement, stakeholder management, and communication skills.
Why Join PlektonLabs?
Lead a growing Salesforce & MuleSoft practice in a company with a strong industry reputation for its high quality and care.
Work on cutting-edge Salesforce Industry Cloud & MuleSoft projects with enterprise clients.
Opportunity to build innovative, industry-specific solutions.
Flexible, remote-first work environment.
Be part of a fast-growing Salesforce Crest Partner.
Ready to lead and shape the future of our Salesforce & MuleSoft practice?
Apply now and let’s talk
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