Customer Service Representative

7 days ago


Concord Ontario, York region, Canada The Nichols Group Full time

THE COMPANY


The Nichols Group is proud to be servicing Canada as the sole distributor for the leading golf brands Peter Millar, G/FORE and VESSEL. With a steadfast dedication to timeless design and world-class craftsmanship, our brand collections are thoughtfully curated based on our customers’ interests and emerging golf trends.


THE OPPORTUNITY


Join our high-performance Customer Service team as we deliver world-class golf apparel & accessories to Canada. Customer Service plays a pivotal role in the experience of our clients, providing engaging service and exceptional product expertise every day.


Apply today — your career in Golf might just start here.


THE ROLE


As a Customer Service Representative, you will:

  • Deliver world-class client service across all channels including Live Chat, Phone, and Email
  • Manage customer orders to ensure accurate and on time delivery
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Sell golf apparel & accessories and earn client confidence through unparalleled product expertise
  • Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
  • Meet and exceed established performance targets


THE QUALIFICATIONS


The Customer Service Representative has:

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Must be proficient in Microsoft Office applications
  • Sound analytical thinking, planning prioritization and ability to execute
  • The passion for providing world-class client service and building long lasting client relationships utilizing exceptional written and oral communication skills.
  • The desire to thrive on a high-performance team
  • The commitment to learn and apply the Nichols Group values and standards
  • The aptitude for learning and navigating diverse technology systems
  • Prior retail, contact center, customer service or hospitality experience is considered an asset
  • Post-secondary diploma in Business or Administration or equivalent is considered an asset


THE LOGISTICS


As a Customer Service Representative, you have:

  • The availability to work 40 hours per week from Monday to Friday 9:00am-5:00pm on site in Concord, ON
  • The ability to work shift work when needed during peak sales events & periods


THE PERKS


Some of the benefits you will receive working at the Nichols Group:

  • Competitive salary & annual vacation allotment
  • Product Discount


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