Customer Service Representative
7 days ago
THE COMPANY
The Nichols Group is proud to be servicing Canada as the sole distributor for the leading golf brands Peter Millar, G/FORE and VESSEL. With a steadfast dedication to timeless design and world-class craftsmanship, our brand collections are thoughtfully curated based on our customers’ interests and emerging golf trends.
THE OPPORTUNITY
Join our high-performance Customer Service team as we deliver world-class golf apparel & accessories to Canada. Customer Service plays a pivotal role in the experience of our clients, providing engaging service and exceptional product expertise every day.
Apply today — your career in Golf might just start here.
THE ROLE
As a Customer Service Representative, you will:
- Deliver world-class client service across all channels including Live Chat, Phone, and Email
- Manage customer orders to ensure accurate and on time delivery
- Provide knowledgeable answers to questions about product, pricing and availability
- Sell golf apparel & accessories and earn client confidence through unparalleled product expertise
- Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
- Meet and exceed established performance targets
THE QUALIFICATIONS
The Customer Service Representative has:
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Must be proficient in Microsoft Office applications
- Sound analytical thinking, planning prioritization and ability to execute
- The passion for providing world-class client service and building long lasting client relationships utilizing exceptional written and oral communication skills.
- The desire to thrive on a high-performance team
- The commitment to learn and apply the Nichols Group values and standards
- The aptitude for learning and navigating diverse technology systems
- Prior retail, contact center, customer service or hospitality experience is considered an asset
- Post-secondary diploma in Business or Administration or equivalent is considered an asset
THE LOGISTICS
As a Customer Service Representative, you have:
- The availability to work 40 hours per week from Monday to Friday 9:00am-5:00pm on site in Concord, ON
- The ability to work shift work when needed during peak sales events & periods
THE PERKS
Some of the benefits you will receive working at the Nichols Group:
- Competitive salary & annual vacation allotment
- Product Discount
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