Patient Services Representative
3 weeks ago
Job Description
A Patient Services Representative is an administrative role, full time hours from Monday to Friday from 8 AM - 4 PM.
Job Purpose
The Patient Services Representative serves prospective patients by determining requirements and qualifying new patients to help book in consultations through phone calls and emails; answering inquiries; fulfilling requests; maintaining database with data entry for each new patient.
Duties
- Demonstrate a strong customer focused philosophy in all interactions with patients
- Determine patient requirements by working with prospective patients and gathering the information needed
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Fulfill requests by clarifying desired information; booking consultations when patients are deemed qualified
- Maintain database by entering information
- Receive, communicate and coordinate communication between patients and administrative staff
- Work with the manager to create strategies to improve patient satisfaction
- Receive and make phone calls and e-mails
- Coordinate documents with patients, answer questions and send reminder e-mails/calls
- Other duties as required
Skills/Qualifications
- Excellent English communication skills: good spelling, punctuation, grammar as well as spoken English
- Able to talk to patients in an understanding way
- Knowledge of medical/hair loss/hair transplant terminology
- Good organizational and time management skills
- Able to keep patients’ information confidential
- Able to use office equipment including computers, and able to learn new software
- Able to be flexible and adapt to new or changing requirements
- Proficient using the latest versions of Microsoft Word, Excel; email and web
- Possesses highly developed analytical, problem solving, critical thinking skills
- Demonstrates commitment to professional development and learning
- Completion of a recognized training program from a business or community college or combination of education and experience working in a medical facility
About Rahal Hair Transplant
We specialize in all FDA-Approved hair loss treatments to take control of your hair loss including undetectable Rahal Follicular Unit hair transplants & "Rahal FUE" — the least invasive and Fastest-Healing hair transplant available. We offer a permanent hair loss solution that works For over 20 years, we've helped more than 5000 men and women restore fuller, thicker heads of their own naturally growing hair with state-of-the-art Rahal Follicular Unit hair transplants from our offices in Toronto, Ottawa, Beverly Hills, and New York.
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