People and Culture Advisor

3 days ago

Canada, CA Microserve Full time

About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.

Position Overview

Microserve is looking for an Advisor, People & Culture (P&C) to join our People & Culture team. This role can be located anywhere within Canada with an expectation to work within PST or MST timelines. The Advisor, People & Culture will report to the Manager, People & Culture.

As an Advisor you play an integral part in increasing the level of employee engagement and employee capabilities at Microserve. Working in partnership with business units, you will provide strategic human resources advice and counsel to Leaders to assist in the achievement of Microserve’s objectives and strategic goals.


The Advisor, People & Culture will also be involved in managing all aspects of the employee life cycle and performance management. This includes validating new hire paperwork, onboarding, employee life cycle changes, documentation, investigations, performance management and disciplinary action, counsel and advice to leaders on employee relations issues, leave of absence administration, etc.


The Advisor also works collaboratively with other HR functions, such as talent acquisition, learning and development, and compensation and benefits, to deliver effective and aligned HR solutions. The ideal candidate for this role has strong interpersonal and communication skills, and a proactive and problem-solving approach to HR issues. Due to the diversity of responsibilities for this role, the ideal candidate will be a competent and resourceful individual with a passion for HR.

Key Areas of Accountability:


New Hire Onboarding

  • Responsible for delivering new hire orientations
  • Responsible for supporting any necessary questions or follow up related to new hire onboarding paperwork, employee questions, payroll paperwork/questions, etc; as needed
  • Assist the Talent Acquisition team in creating all new hire/contractor documentation and packages when needed
  • Communicate onboarding process with both internal and external new hires to ensure staffing goals are met


Employee Relations

  • Serve as first point of contact for leaders regarding employee relations matters, including conflict resolution, disciplinary actions and queries
  • Serve as first point of contact for employees seeking HR advice
  • Provide support to employees in various HR related topics
  • Conduct investigations into employee complaints or concerns, maintaining confidentiality and fairness throughout the process.
  • Process and manage employee leave of absences
  • Understand organizational issues and provide advisory support to managers
  • Conduct Exit Interviews and give data driven feedback to management to help address issues, increase retention and improve organizational culture.


Performance Management

  • Provide guidance and coaching to Leaders on employee performance issues and corrective action procedures.
  • Assist managers when it comes to employee performance concerns such as absenteeism, conduct and performance issues
  • Support the performance management process, including goal setting, performance evaluations, and development planning.
  • Collaborate with managers to identify performance gaps and implement appropriate coaching or Performance Improvement plans.


HR Policy Development and Compliance

  • Provide advice to managers and employees on a variety of HR subjects to ensure compliance to internal policies/procedures, and any legislative requirements
  • Interpret and administer company policies and procedures, ensuring compliance with employment laws and regulations.
  • Assist in the development and implementation of HR policies and procedures, keeping them up-to-date with best practices and legal requirements.
  • Provide guidance to management and employees on HR-related matters, such as leave entitlements, benefits, and workplace accommodations.

Project Management

  • Responsible for all tasks related to HR projects that are assigned to you
  • Support ongoing follow up on HR projects as initiated by the Program Managers within the P&C Team


Health and Safety

  • Represent the HR department on the Joint Occupational Health & Safety Committee (JHSC)
  • Responsible for conducting workplace investigations in collaboration with JHSC
  • Support all Health & Safety protocols as required
  • Responsible for completing all relevant employer forms related to employee injuries
  • Communicate with worker safety boards regarding employee injuries and facilitate return to work plans as required


HR Administration and Reporting

  • Maintain accurate and confidential employee records and files of HR transactions including performance reviews, discipline, policy acknowledgements and all employee related documentation in ADP
  • Create and maintain confidential employee and contractor files; electronic and paper form
  • Responsible for ensuring all employee paperwork is filed accordingly
  • Responsible for generating various employee related reports via the HRIS system (ADP)
  • Generate HR reports and metrics as needed, providing insights and recommendations for continuous improvement.
  • Responsible for creating employee letters and documentation to support changes in the employee life cycle
  • Provide support as needed to the Manager, People & Culture
  • Administrative and additional tasks as required


Required Competencies:

  • Ability to lead without authority
  • Ability to communicate effectively
  • Strong influencing skills
  • Ability to deal with confidential and sensitive information
  • Ability to multitask and prioritize
  • Ability to meet tight deadlines
  • Aptitude in problem-solving


Requirements:

  • Minimum 2 years of hands-on HR Generalist experience of providing consultation and advice to leaders
  • Education in Human Resources or related discipline
  • Working knowledge of human resources processes and best practices
  • Experience working in the IT industry would be considered an asset
  • Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
  • Experience working with HRIS system(s)
  • Understanding of general human resources policies and procedures
  • Understanding of general employment law rules
  • Desire to work on a team with a results driven approach

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