HZTV Support Coordinator

1 month ago

Dorval Quebec HS, Montréal, Canada Air Canada Full time
Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Multimedia Communications Centre is looking to have administrative help for 3 to 6"months, with the objective to build a database that will capture details of all the hardware, locations, serial numbers, part numbers of all HZTVs in the system. This will give us an easy time to replace parts and troubleshoot and manage the monitors that are turned off, replace old parts, and assign tasks to our local champions. This database or excel spreadsheet will be available on SharePoint.

The incumbent will be based in our office and will be managed by Roland Haddad who currently oversees the HZTV portfolio. The incumbent might need to travel to audit machines in the operations, it would be ideal that they have a RAIC.

Responsabilities:

Key Functions:
  • Audit All HZTV devices across the system
  • Build a database to collect the following information:
    • Retrieving decoder numbers
    • HZTV location
      • (i.e. Station, branch, address, room number, description of location and photographs of set-up)
    • HZTV display type (Model and year) e.g. NEC 55" 2023
    • Decoder type (i.e. old model vs. Raspberry Pi)
  • Troubleshooting in collaboration with the vendor and branch communicators the non-functional TVs
  • Fill the information and upload photos of each location on the HZTV Admin user interface"
  • Report issues, provide updates
  • Provide administrative services to support HZTV asset audit.
  • Build a detailed database to collect the following information:
    • HZTV location (i.e. Station, branch, address, room number, description of location and photographs of set-up)
    • HZTV display type (Model and year) e.g. NEC 55" 2023
    • Decoder type (i.e. old model vs. Raspberry Pi)
    • Decoder number
  • Diagnose and resolve issues
  • Responsible for handling straight-forward situations
  • Coordinates the activities or schedules of a group of employees."
  • Communicates with others to explain facts and discusses the information needed, typically in an area of specialty.
Qualifications

Desired Skills:
  • Organized, curious and patient"
  • Data management, attention to detail
Desired Experience:
  • Vocational diploma (AEC) and/or relevant experience commensurate with the role."
" Competencies:
  • Being comfortable with TV systems and troubleshooting
  • Data analysis and interpretation
  • Attention to detail and accuracy in information management
  • Provides support in resolving technical issues
  • Handling relationship between vendors, system admins, communicators, and users in local stations.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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