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Product Designer II – Order Experience
3 months ago
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.Overview
Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.
The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.
About the Role
As a key team member for Order Experience, your mission is to streamline and simplify what it takes for an order to go through its final stages from cart, to checkout to delivery. You will be working on a dynamic surface that involves close collaboration with various teams to implement seamless ordering and delivery experiences for our product. You will be thinking about the end to end experience.
As the designer in this role, your focus will be on enhancing the experience for users, spanning from cart management and checkout to multiplayer shopping. You'll work behind the scenes to create seamless and enjoyable journeys, ensuring that from the moment customers click "checkout" to the joyful doorstep delivery, their experience is nothing short of delightful. Your task will be to bring your creative touch to streamline processes, improve user satisfaction and clarity, and make a lasting impression at every step of the purchasing journey. If you're passionate about transforming transactions into memorable moments, this role is your canvas.
About the Team
The order experience team’s mission is to enhance the checkout and delivery process, a crucial step in the consumer funnel, with direct impact on business outcomes. They contribute significantly to the implementation of major initiatives on the consumer app. The team is unique for its central position, sitting at the core of various teams and playing a pivotal role in bringing significant developments to fruition. Our team focused on various innovative projects, aiming to streamline the final step in fulfilling customer orders from zero to one.
About the Job
We’re seeking a creative problem solver that can bring definition to complex and ambiguous problems, then generate strategically broad options and lead us through to narrowing in on the right solution. You’ll use your full range of skills including business thinking, product strategy, strategic design, interaction design, and visual design to define and solve problems to create amazing experiences. You’ll partner with Research, Product, Data Science, Engineering, and Content Design to identify new opportunities, create and test directions, and deliver holistic solutions that are impactful, usable, and lovable.
About You
Minimum Qualifications
3-5 years of experience as a product/UX designer
You love fast-paced environments
You are deeply curious and think of your role very broadly
You are a design generalist who can drive the process end-to-end
You are a product person who thinks deeply about business and product challenges
You are detail-oriented while being able to see the big picture
You can move fluidly between long-term vision and near-term execution
You have been a thought leader across many cross-functional teams
You are an excellent storyteller and communicator
You are self-aware
Strong case studies showcasing your end-to-end process from problem definition to final solution and impact on users and the business
Preferred Qualifications
Skilled in Figma, Sketch, and Adobe XD.
Proven capacity to analyze user data, interpret feedback to guide design decisions and enhance user experience.
Capable of translating user needs, technical constraints, and business objectives into intuitive designs, especially within e-commerce.
Previous experience in e-commerce or service applications with complex user interactions and multiplayer functionalities.
Familiarity with accessibility standards to ensure inclusive digital interfaces for all users, including those with disabilities.
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