Current jobs related to Customer Experience Associate - Victoria Capital Regional District, CA - TD

  • Customer Experience Associate

    5 days ago

    Victoria, Colombie-Britannique, CA TD Full time

    Lieu de travail :Victoria, Colombie-Britannique, CanadaHoraire :22.5Secteur d’activité :Services bancaires personnels et commerciauxDétails de la rémunération :$21.50 - $27.05 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Customer Experience Associate

    3 weeks ago

    Victoria, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized service to customers,...

  • Customer Experience Associate

    3 weeks ago

    Victoria, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized service to customers,...

  • Cashier / Customer Experience Associate

    5 months ago

    Victoria, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on...

  • Customer Experience Associate

    4 weeks ago

    Victoria, British Columbia, Canada Scotiabank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesAct as a lobby...

  • Customer Experience Associate

    4 weeks ago

    Victoria, British Columbia, Canada Scotiabank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesAct as a lobby...

  • Customer Experience Associate

    4 weeks ago

    Victoria, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service and support...

  • Customer Experience Associate

    4 weeks ago

    Victoria, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service and support...

  • Customer Experience Associate

    3 weeks ago

    Victoria, British Columbia, Canada Scotiabank Full time

    {"h2": "About the Role", "p": "At Scotiabank, we're looking for a talented individual to join our team as a Senior Customer Experience Associate. As a key member of our Canadian Banking Branch network, you'll play a vital role in providing exceptional service to our customers, helping them achieve their financial goals. Your key responsibilities will...

  • Customer Experience Associate

    3 weeks ago

    Victoria, British Columbia, Canada Scotiabank Full time

    {"h2": "About the Role", "p": "At Scotiabank, we're looking for a talented individual to join our team as a Senior Customer Experience Associate. As a key member of our Canadian Banking Branch network, you'll play a vital role in providing exceptional service to our customers, helping them achieve their financial goals. Your key responsibilities will...

  • Customer Experience Associate

    1 month ago

    Victoria, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized customer service and support...

  • Customer Experience Associate

    1 month ago

    Victoria, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized customer service and support...

  • Customer Experience Associate

    1 month ago

    Victoria, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service and support...

  • Customer Experience Associate

    1 month ago

    Victoria, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service and support...

  • Customer Experience Associate

    2 weeks ago

    Kenora District, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to our customers. Your primary focus will be to provide a proactive and personalized experience, understanding our customers' needs and exceeding their expectations.Key responsibilities include:Building strong relationships...

  • Customer Experience Associate

    4 weeks ago

    Kenora District, Canada Scotiabank Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesBuild strong relationships with customers and deliver excellent...

  • Customer Experience Associate

    4 weeks ago

    Kenora District, Canada Scotiabank Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesBuild strong relationships with customers and deliver excellent...

  • Customer Experience Associate

    3 weeks ago

    Kenora District, Canada Scotiabank Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with them.Your key responsibilities will...

  • Customer Experience Associate

    3 weeks ago

    Kenora District, Canada Scotiabank Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with them.Your key responsibilities will...

  • Customer Experience Associate

    2 weeks ago

    Cochrane District, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key...

  • Customer Experience Associate

    2 weeks ago

    Cochrane District, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key...

Customer Experience Associate

3 months ago

Victoria Capital Regional District, CA TD Full time

Work Location:
Victoria, British Columbia, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description

KEY ACCOUNTABILITIESCUSTOMER
  1. Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
  2. Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
  3. Assist with responding and resolving customer concerns, escalating when necessary.
  4. Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
SHAREHOLDER
  1. Support the achievement of business objectives by supporting advice goals.
  2. Promote products, advice, services and banking capabilities.
  3. Understand and apply operating policies and procedures.
  4. Contribute to business objectives for Operational Excellence.
  5. Support the timely and accurate completion of business processes and procedures.
  6. Escalate non-standard or high-risk transactions/activities as necessary.
  7. Support and participate in process improvement opportunities.
  8. Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
  9. Be knowledgeable of and comply with Bank Code of Conduct.
EMPLOYEE / TEAM
  1. Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment.
  2. Support the team by continuously developing knowledge in own area.
  3. Participate in personal performance management and development activities, including cross training within own team.
  4. Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities.
  5. Contribute to a fair, positive and equitable environment that supports a diverse workforce.
  6. Act as a brand champion for your business area/function and the bank, both internally and/or externally.
BREADTH & DEPTH
  1. Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact.
  2. Requires a broad knowledge regarding basic product suite of business supported.
  3. Evaluates and recommends customer solutions from established options.
  4. Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others.
  5. Identifies and assesses customer problems in straightforward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion.
  6. Impacts team results through the quality of the services or information provided to customers.
  7. Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area.
  8. Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood.
  9. Requires working knowledge and skills developed through formal training or work experience.
  10. Generally reports to a Manager Customer Experience or Branch Manager.
Experience & Education
  1. High School diploma and/or
  2. 1+ years of relevant experience.
  3. Post-Secondary or Undergraduate degree (in related field) preferred.
Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement

Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French.

#J-18808-Ljbffr