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Location Manager

2 months ago

St Catharines Ontario LS, Niagara, Canada Employment Professionals Canada Full time

Employment Professionals Canada

Location Manager

Location: 79 Hartzel Road, St Catharines, ON L2P 1M9, CA

Posted: 06/20/2024

Job Number: 10762

Pay Rate: USD 60,000 YEAR

Job Description

Role and Responsibilities:

  • Train new and existing employees to ensure they meet company standards and performance expectations.
  • Supervise and direct the work of all location employees, ensuring tasks are completed efficiently and effectively.
  • Conduct annual performance appraisals in collaboration with Upper Management.
  • Address employee performance issues promptly and take corrective actions in accordance with company policies.
  • Motivate and inspire employees to achieve their best performance.
  • Communicate staffing needs and adjustments to Upper Management.
  • Participate in weekly management meetings and contribute to strategic planning sessions.
  • Engage in managerial leadership development coaching.
  • Monitor and manage location work orders and Items to Return lists, ensuring timely billing and returns.
  • Strive to meet sales targets and communicate any sales issues with Upper Management.
  • Plan and discuss sales volume, future sales, and margins with Upper Management.
  • Provide exceptional customer service, guiding Service Writers to meet and exceed customer needs.
  • Ensure staff scheduling aligns with business needs and company policies.
  • Perform opening and closing procedures, ensuring operational hours are adhered to.
  • Monitor staff to ensure proper break usage and optimal productivity during working hours.
  • Maintain the vacation calendar for the location.
  • Ensure all payroll notices, such as sick calls and absences, are properly reported.
  • Follow computer program procedures to maintain accurate paperwork and inventory.
  • Handle payments (card, cash, cheque) accurately and balance cash receipts at day end.
  • Consistently sell and recommend company products and services.
  • Maintain location equipment, tools, and surroundings in proper working order, adhering to health and safety requirements.
  • Build positive customer relationships to increase satisfaction.
  • Train staff to schedule customer work at appropriate intervals.
  • Ensure sales estimate follow-ups are conducted by staff.
  • Maintain product knowledge to answer customer questions about products, services, and warranties.
  • Use computer guides (e.g., Mitchell) to complete proper invoicing.
  • Interact positively with Service Writers, Technicians, and Shop staff.
  • Train staff to complete Purchase Orders (P.O.’s), National Account Billings, Supplier Invoices, and Warranty paperwork with accuracy and consistency.
  • Respond to customer calls, emails, or face-to-face inquiries in a timely and appropriate manner.
  • Communicate effectively with Upper Management on any issues or concerns.
  • Collaborate with Upper Management to ensure location consistency and achieve sales goals and targets.
  • Adhere to Health & Safety guidelines and promote a safe working environment.
  • Foster a positive, team-oriented environment, providing and accepting help as needed.
  • Work safely at all times, utilizing provided Personal Protective Equipment (PPE) where necessary.

Qualifications and Education Requirements:

  • High school diploma.
  • Proficiency in speaking, reading, and writing fluent English.
  • Business education/training is an asset.
  • Previous experience in auto repair/tire sales is an asset.
  • Experience in computer use and software applications.

Preferred Skills:

  • Strong team player with leadership abilities.
  • Excellent customer service skills.
  • Strong organizational skills.

Additional Notes:

  • Adhere to all company policies and procedures.
  • Maintain a professional attitude towards customers and their vehicles at all times.
Meet Your RecruiterPamela DuriganApply Now:

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