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Outpatient Scheduling/Booking Clerk
1 month ago
The salary range for this position is CAD $27.10 - $27.10 / hour
Job Summary
Curious to learn what it’s like to work here? Connect with us
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
If you're ready to join a team dedicated to providing care and support, apply now Together, we can make a significant difference in the lives of individuals and families, empowering them on their journey to recovery.
Watch this video to learn how Fraser Health supports mental health, hosted by our President, Dr. Victoria Lee: Navigating mental health with compassion
To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU
Take the next step and apply so we can continue the conversation with you.
Detailed Overview
In accordance with the vision and values of the organization, this position performs a variety of clerical duties such as scheduling and booking out-patient appointments, receptionist functions, data entry, filing, typing, requisitioning supplies and other related clerical duties.
Responsibilities
- Schedules and books outpatient appointments by performing duties such as receiving appointment requests, making follow up appointments, adjusting arrangements in accordance with patient and facility requirements, assigning to the appropriate time, date and location, and entering appointment information into computerized scheduling system. Confirms appointment information with patients/physicians/professional staff as required.
- Ensures all available appointment times are filled according to established protocols.
- Performs receptionist functions such as answering telephones, directing calls, responding to general inquiries, taking messages, receiving patients/visitors and directing to appropriate locations. Relays patient information to appropriate source such as physicians' offices, diagnostic departments, other treatment facilities, etc.
- Performs data entry functions for a variety of clinical registries and databases by entering information into software program(s) in accordance with established guidelines/procedures.
- Completes a variety of standard forms for registration/billing purposes by performing duties such as interviewing clients to obtain required information and completing/printing forms using the computerized registration system. Reviews patient documents for completeness and demographic accuracy according to established procedures. Identifies and processes corrections as required. Pre-registers patients as required.
- Performs record management duties related to clinical activities such as setting up and maintaining filing systems, indexing files and materials to be filed, and conducting file searches for requested information. Transfers records, requests records from throughout the Province as necessary.
- Types technical and non-technical material such as correspondence, reports, letters, manuals, memos from handwritten drafts or dictating machines.
- Requisitions diagnostic tests and procedures in accordance with established procedures by performing duties such as faxing requisitions; entering requisitions into computerized systems, etc. Telephones or transmits test results and/or medical information to patients, physicians and others according to established procedures.
- Requisitions, receives and stores stationery and supplies according to established procedures. Requisitions supplies as directed.
- Composes and signs general correspondence such as appointment confirmations, information requests and form letters as directed or drafts correspondence for review and signature. Distributes correspondence as required/directed.
- Performs various other clerical duties such as opening, sorting, and distributing mail; taking minutes or notes at meetings; photocopying/faxing documents; recording workload information; etc.
- Operates electronic equipment such as photocopies, fax, etc. Responsible for maintenance such as toner replacement and minor problems as described in the owner's manual.
- Participates in continuous quality improvement activities by performing duties such as providing input/feedback to the Manager (or designate) on work procedures and opportunities for process improvement.
- Assists with orienting new staff by performing duties such as demonstrating work procedures, demonstrating use of equipment/systems and providing related information.
- Performs other related duties as assigned.
Qualifications
Education and Experience
Grade 12 plus two years' recent, related experience or an equivalent combination of education, training and experience.
Skills and Abilities
- Ability to keyboard at 45 w.p.m.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
- Knowledge of medical terminology.
About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.
