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Head of Equipment Services

3 months ago

Mississauga Ontario CW, Peel region, Canada United Services Group Full time

About Us
We are an established Canadian facility maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.


Job Summary

Lead and manage the Equipment & Dispatch Services team and infrastructure, in accordance with company standards, programs, policies and procedures to ensure effective customer and vendor business relationships to realize United’s Strategic Plan within a 24/7 environment.


Equipment Services
  • Lead and manage a virtual and mobile Equipment Services Team (both internal and third parties) nationally in a 24/7 environment to remain competitive and cost-effective.
  • Optimization of Equipment maintenance & reliability, ensuring minimum downtime at store or site locations.
  • Strategize business models to create an effective service model nationally.
  • Plan, direct, and operationalize annual plans and budgets, including planning and operationalization of a multi-year Capex budget.
  • Participate and execute in strategic projects.
  • Provide leadership with respect to environmental, health & safety procedures as required by internal/external parties.

Lead, manage and maintain vendor & third-party relationships, negotiations, contractual obligations. Responsible for all approvals related to purchases, invoices and PO’s.

  • Lead and manage departmental processes, policies and procedures with key performance indicators (KPI’s).
  • Prepare, manage and control departmental budgets.
  • Providing strategic analysis and trends to the company with respect to cost-saving opportunities.
  • Responsible for monthly and annual reporting of P&L and activities within the department.
  • Work across the organization in a collaborative manner to help ensure that the company achieves its corporate performance targets.
Team Performance Management, Recruitment, Termination, Learning & Development
  • Overall, manage and lead the performance of the Equipment Services & Dispatch Services team nationally.
  • Responsible for recruitment and termination, team performance, career development and learning and development opportunities for team.
  • Responsible for team compliance for policies, health & safety requirements, safe operating procedures, both for United and customer requirements.
  • Ensure safety compliance with respect to SDS & WHMIS compliance, provincial safety posters, provincial occupational health and safety act, proper protective equipment, and overall safety compliance.
  • Conduct regular team meetings to address common issues.
  • Foster a culture of collaboration, empowerment, and capability.
Additional Responsibilities
  • Perform all daily functions in alignment with United Mission, Vision & Values.
  • Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners.
  • Adhere to all company policies, procedures, and labor laws.
  • Actively participate in and contribute during meetings, sessions, or company projects.
  • Protect company assets from damage and misuse.
  • Perform other related duties as may be required from time to time.
Technology & Assets

Responsible for managing business using United technologies provided (Salesforce/Outlook). Responsible for equipment asset management. Responsible for ensuring data integrity within service requests.


Job Requirements/Expectations
  • Be available to address internal and partner (sub-contractors) needs and concerns in a timely manner.
  • Be willing to travel frequently within Canada (as may be required from time to time).
  • Ability to deal with a high level of stress and promptly solve problems as they arise.
  • Ability to work flexible shifts on a rotational basis.
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