ServiceNow CSM Implementation Developer

4 weeks ago


Vancouver Metro Vancouver Regional District, CA MJB Technology Solutions Ltd. Part time

Role: ServiceNow CSM Implementation Developer

Location: Remote

Duration: 6+ Months extendable contract

Must Have:

  • Integration
  • Implementation
  • CSM

Responsibilities:

  • ServiceNow Development:
  • Design and develop custom applications, modules, workflows, and configurations on the ServiceNow platform.
  • Implement ServiceNow solutions integrating with TMF APIs and other external systems using Integration Hub.
  • Develop and maintain Service Catalogs, Service Portals, and Service Requests.
  • Integration and Automation:
  • Utilize Integration Hub to build and manage integrations with third-party applications and services.
  • Ensure seamless data flow between ServiceNow and other systems, particularly through TMF APIs.
  • Develop and implement ATF test cases to automate testing processes and validate functionality.
  • ITSM, CSM, and Proficiency:
  • Implement and manage IT Service Management (ITSM) solutions, including Incident, Problem, Change, and Request Management.
  • Develop Customer Service Management (CSM) solutions to enhance customer interactions and service delivery.
  • Develop comprehensive documentation for developed solutions, including technical specifications, user guides, and test plans.
  • Perform code reviews and ensure adherence to coding standards and best practices.
  • Troubleshoot and resolve issues related to ServiceNow applications and integrations.

Job Type: Part-time

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
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