Senior Analyst, Franchise Acceptance Performance

1 month ago

Old Toronto Ontario, CA Mastercard Full time
Senior Analyst, Franchise Acceptance Performance

Location: Toronto, Canada

Time Type: Full time

Posted On: Posted 6 Days Ago

Job Requisition ID: R-224863

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Title and Summary

Senior Analyst, Franchise Acceptance Performance

Overview

The Franchise Acceptance Performance Team works to preserve and enhance the integrity of the Mastercard brand and network by ensuring that customers perform in accordance with Mastercard Standards. The team manages a number of global performance programs and initiatives with a strategic focus on strengthening acceptance of Mastercard products and driving an outstanding cardholder experience.

Role

  • Help drive performance initiatives to address key acceptance issues, encourage correct customer behavior, and ensure high quality POI interactions and cardholder experience.
  • Conduct investigations to support the Acceptor Business Code (MCC) Performance program.
  • Manage end-to-end cases from initiation to resolution, including engaging with both internal and external customers, analyzing data and extracting insights, and providing education about program requirements and procedures.
  • Independently identify performance issues, develop and execute a resolution process, and coordinate with relevant group(s) which may be impacted.
  • Proactively solve problems and make recommendations to help advance issues forward and bring them to closure.
  • Expertly manage, enhance, automate, and streamline operational processes and procedures.
  • Establish and leverage relationships with key stakeholders to identify opportunities and ensure issues are addressed quickly and effectively.
  • Identify regional or global trends and help to develop key performance metrics and reporting.
  • Complete ad hoc requests, participate in special projects as required, and provide cross-functional support as needed.

All About You

  • Knowledge of electronic payment processing and card brand networks.
  • Experience analyzing and managing merchant risk and/or onboarding.
  • Experience conducting investigations, ability to clearly document and articulate findings, acuity to uncover fine details, strong intuition and emotional intelligence.
  • Critical thinker with robust analytical and problem-solving skills.
  • Superior written and verbal communication skills, confidence and poise to communicate with high-level internal and external contacts.
  • Self-motivated, able to work independently and take action to move cases forward, develop and execute solutions.
  • Strong attention to detail, highly organized, able to multitask and follow multi-step processes.
  • Able to work in a fast-paced and dynamic environment, prioritize workload, consistently meet established deadlines, and deliver exceptional results.
  • High degree of tact and integrity, understand the importance of handling sensitive and confidential information with care.
  • Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; experience with SQL, Power BI, Tableau, Domo, or other comparable business intelligence tools a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices.
  • Ensure the confidentiality and integrity of the information being accessed.
  • Report any suspected information security violation or breach.
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

About Us

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Small businesses are virtual; we give them access to a world of buyers.

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