Reservation Supervisor

4 weeks ago

Sun Peaks British Columbia, Thompson-Nicola, Canada Sun Peaks Resort Full time

Imagine arriving at a stunning slope-side hotel with mountain activities to thrill with skiing, boarding, or enjoying the snowy outdoors We are currently seeking to recruit an outstanding Reservations Supervisor to join our room Reservations department. The Reservations Supervisor plays a vital role in establishing a positive experience for our guests as they are the first interaction before arriving on property. They ensure that each reservation is made with meticulous attention, care, and intention, preparing the hotel operations team to welcome guests and provide an exceptional experience. This role offers an exemplary understanding of all operations and will enhance the successful candidate’s professional experience, opening up opportunities for advancement both internally and externally throughout the Tourism/Hospitality industry. If this sounds like you, fill out an application to work, live, and play where you belong.


Compensation Information

$23.68 per hour


Physical Requirement

Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately working in an indoor setting.


Accountabilities
  • Answers phones and completes full cycle reservation requests with the goal of converting calls to rooms booked.
  • Communicates booking trends and contributes to the overall strategy to drive business.
  • Oversees, trains and monitors all reservations activities, ensuring compliance of approved company processes and standards.
  • Assesses the needs of the guest and provides practical suggestions to enhance their planned stay with our destination.
  • Ensures all guest inquiries are handled according to established standards.
  • Supervises the Reservations Agents and provides coaching to encourage skill development and growth.
  • Creates a cohesive Front Office team with shared accountability as it relates to scheduling needs, task delegation, and business volumes.

Ideal Candidate
  • Post-secondary education in hospitality or a related field.
  • Minimum of two years Reservations or Front Office department experience required.
  • Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
  • Proficiency with computers systems required, such as Microsoft Office and Opera.
  • Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.
  • Focused individual with excellent attention to detail and numbers.
  • Excellent communication skills, both written and verbal as well as excellent problem-solving abilities.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values. No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.


The Perks And Benefits You’ll Get To Enjoy
  • Winter/Summer Season Lift, Trail and Golf passes.
  • Initial entitlement to three weeks of paid vacation.
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP.
  • Participation in our RRSP and matching DPSP programs.
  • Company supported training and professional development opportunities.
  • Dining discounts within our hotel & Resort-owned outlets.
  • Retail discounts in our Resort-owned outlets.
  • Friends and family rates at the Sun Peaks Grand Hotel.
  • Reciprocal programs with partnering ski areas & hotels.
  • Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals. We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

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