Technical Writer

3 weeks ago


North York Ontario, Toronto, Canada Insight Global Part time

Insight Global is seeking a skilled Technical Writer to join one of our clients on a casual contract-basis in North York, ON. We are looking for a candidate with a strong background in technical writing and knowledge management (KM) writing, who can effectively communicate complex information in a clear and concise manner. In this role, you will develop, write, and edit technical documentation, including user manuals, system documentation, and training materials. You will utilize NICE CXone experience to create and maintain documentation related to customer experience solutions, as well as design and develop learning materials, incorporating best practices in learning design.

Qualifications:

  • Proven experience in technical writing and KM writing
  • Familiarity with NICE platform.
  • Experience in learning design is a strong plus
  • Excellent language skills, with the ability to write clearly and concisely
  • Strong attention to detail and ability to work independently

Nice to Have:

  • CXone experience


*This is a part time position with 65-80/hrs a month guaranteed*


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