Current jobs related to Client Success Manager - St John's Newfoundland Labrador AA, Conception Bay - St. Johns - Reflective Marketing
-
Project Control Lead
1 month ago
St. John's, Newfoundland and Labrador, A0A, Conception Bay - St. Johns, Canada Wood Full timeWood has an immediate requirement for a Project Control Lead, to join the Operations Team in the St. John’s, Newfoundland office. This is an exciting time to join our growing business. With a wide range of projects we support for our clients, this role provides a great variety of work scopes and responsibilities. Within this role you will lead the cost...
-
Receptionist, Personal Debt Solutions
1 month ago
St. John's, Newfoundland and Labrador, A0A, Conception Bay - St. Johns, Canada BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
-
Planific. financ. I
1 month ago
St. John's, Newfoundland and Labrador, A0A, Conception Bay - St. Johns, Canada TD Full timeLieu de travail:CanadaHoraire:37.5Secteur d’activité:Gestion de patrimoine TDDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur...
-
Human Resource Advisor
7 days ago
St. John's, Newfoundland and Labrador, A0A, Conception Bay - St. Johns, Canada The Diverse North inc. Full timeRELOCATION OPPORTUNITY: Are you an HR professional looking for a new opportunity in a unique and dynamic location? Are you ready to move to Havre-Saint-Pierre for an exciting new experience? Our client in Quebec is looking for a French-speaking HR consultant with a basic understanding of English. If you're ready to take on a rewarding role in a beautiful...
-
Lead Mining and Engineering Recruiter
1 week ago
Newfoundland and Labrador, Canada, Conception Bay - St. Johns Phase Consulting Full timeAbout Us: With over 15 years of experience, we are a trusted consulting and talent acquisition partner for some of the world’s largest and leading firms across the engineering, information technology, and mining sectors. Our commitment to excellence and global reach enables us to connect top talent with industry-leading organizations, helping to drive...
-
Quality Assurance Lead
1 week ago
Newfoundland and Labrador, Canada, Conception Bay - St. Johns Infotek Consulting Services Inc. Full timeInfotek Consulting is searching for a seasoned QA Lead based in Newfoundland - this role is remote however preference will be given to local candidates Working under the direction of the OCIO Project Manager, the responsibilities of the QA Lead will include, but not be limited to the following. Lead and manage the QA team, providing guidance, support, and...
-
St. John's, Newfoundland and Labrador, A0A, Conception Bay - St. Johns, Canada TD Full timeLieu de travail :St. John's, Terre-Neuve-et-Labrador, CanadaHoraire :15Secteur d’activité :Services bancaires personnels et commerciauxDétails de la rémunération :$21.00 - $25.98 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...
-
Windows Systems Engineer III
2 months ago
Newfoundland and Labrador, Canada, Conception Bay - St. Johns OnX Full timeJob PurposeThe successful candidate will plan, design, implement, and manage our client’s servers and storage infrastructure (physical and virtual) according to best practices, company policy, and regulatory requirements. You will be responsible for adhering to project timelines while maintaining the highest level of accuracy, reliability, and...
-
Store Manager, Gander Power Centre
7 days ago
Aquaforte, Newfoundland & Labrador, A0A, Conception Bay - St. Johns, Canada Best Buy Express Full timeReq Id: 421049 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We pride ourselves on hiring the best talent and creating a dynamic workplace where talents are utilized, opinions matter, and fun is...
-
Technical Sales Representative
7 days ago
Mount Pearl, Newfoundland and Labrador, A1H, Conception Bay - St. Johns, Canada Wajax Limited Full timeThe Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of large new accounts ($60K - $500K. Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers. Retain and grow...
-
Vehicle Inspection Specialist
1 month ago
Paradise, Newfoundland & Labrador, A1L 0A6, Conception Bay - St. Johns, Canada OPENLANE Full timeWho We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an...
-
Operations Supervisor
1 month ago
Mount Pearl, Newfoundland and Labrador, A1H, Conception Bay - St. Johns, Canada Wajax Limited Full timeThe Opportunity Manage achievement of the strategic and operational objectives of the branch. Lead Branch activities with a hands-on approach, completing and handling a variety of responsibilities to meet required objectives, as well as, overseeing the development and management of branch personnel. Provide leadership and overall management of, operations,...
-
Client Success Manager
2 weeks ago
St. John's, Newfoundland and Labrador, Canada Reflective Marketing Full timeClient Success ManagerAt Reflective Marketing, we're seeking a highly motivated and results-driven Client Success Manager to join our team. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, and driving business growth.Key...
-
Verafin Enterprise Customer Success Manager
4 weeks ago
St. John's, Newfoundland and Labrador, Canada Nasdaq Full timeAbout VerafinVerafin is a pioneering software company dedicated to delivering cutting-edge fraud and money laundering solutions to financial institutions across North America.Our MissionWe're committed to empowering our clients with innovative technology to stay ahead in the fight against financial crime.Job SummaryWe're seeking an experienced Enterprise...
-
Verafin Enterprise Customer Success Manager
4 weeks ago
St. John's, Newfoundland and Labrador, Canada Nasdaq Full timeAbout VerafinVerafin is a pioneering software company dedicated to delivering cutting-edge fraud and money laundering solutions to financial institutions across North America.Our MissionWe're committed to empowering our clients with innovative technology to stay ahead in the fight against financial crime.Job SummaryWe're seeking an experienced Enterprise...
-
Customer Success Manager, Sales Ops
6 days ago
St John's, Canada Quorum Information Technologies Inc Full timeLocation – Open (remote/hybrid within Canada)Reports to – Manager, Client SuccessJob type – Full-time; Average working hours is 40 hours/weekCareers with endless roads to explore together.We are on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and...
-
Customer Success Manager, Sales Ops
3 days ago
St. John's, Canada Quorum Information Technologies Inc Full timeLocation - Open (remote/hybrid within Canada)Reports to - Manager, Client SuccessJob type - Full-time; Average working hours is 40 hours/weekCareers with endless roads to explore together.We are on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive...
-
Customer Success Manager, Sales Ops
6 days ago
St. John's, Canada Quorum Information Technologies Inc Full timeLocation – Open (remote/hybrid within Canada)Reports to – Manager, Client SuccessJob type – Full-time; Average working hours is 40 hours/weekCareers with endless roads to explore together.We are on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and...
-
Customer Success Manager, Sales Ops
2 days ago
St. John's, Canada Quorum Information Technologies Inc Full timeLocation – Open (remote/hybrid within Canada)Reports to – Manager, Client SuccessJob type – Full-time; Average working hours is 40 hours/weekCareers with endless roads to explore together.We are on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and...
-
Customer Success Manager, Sales Ops
6 days ago
St. John's, Canada Quorum Information Technologies Inc Full timeLocation – Open (remote/hybrid within Canada)Reports to – Manager, Client SuccessJob type – Full-time; Average working hours is 40 hours/weekCareers with endless roads to explore together.We are on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and...
-
Verafin Enterprise Customer Success Manager
2 weeks ago
St. John's, Newfoundland and Labrador, Canada Nasdaq Full timeAbout VerafinVerafin is a cutting-edge software company passionate about delivering next-generation fraud and money laundering solutions to financial institutions across North America.Job DescriptionWe are seeking an experienced Enterprise Customer Success Manager to join our team at Verafin. As a key member of our customer success team, you will be...
-
Customer Success Specialist
5 months ago
St. John's, Canada OPAS Mobile Full timeOPAS Mobile helps clients build a ‘Safer, More Productive Workplace’ using Artificial Intelligence. Our field management software automates key safety, operational, fleet and project control tasks in an easy-to-use platform that prevents workplace incidents and saves companies time. We are seeking a Customer Success Specialist to improve our...
-
Verafin Enterprise Customer Success Manager
4 weeks ago
St. John's, Newfoundland and Labrador, Canada Nasdaq Full timeAbout VerafinVerafin is a leading provider of next-generation fraud and money laundering solutions to financial institutions across North America. Our innovative software helps clients detect and prevent financial crimes, ensuring the integrity of the financial system.Job DescriptionWe are seeking an experienced Enterprise Customer Success Manager to join...
-
Verafin Enterprise Customer Success Manager
3 weeks ago
St. John's, Newfoundland and Labrador, Canada Nasdaq Full timeAbout VerafinVerafin is a leading provider of next-generation fraud and money laundering solutions to financial institutions across North America. Our innovative software helps clients detect and prevent financial crimes, ensuring the integrity of the financial system.Job DescriptionWe are seeking an experienced Enterprise Customer Success Manager to join...
-
Verafin Enterprise Customer Success Manager
4 weeks ago
St. John's, Newfoundland and Labrador, Canada Nasdaq Full timeAbout VerafinVerafin is a leading provider of next-generation fraud and money laundering solutions to financial institutions across North America. Our innovative software helps clients detect and prevent financial crimes, ensuring the integrity of the financial system.Job DescriptionWe are seeking an experienced Enterprise Customer Success Manager to join...
-
Verafin Enterprise Customer Success Manager
3 weeks ago
St. John's, Newfoundland and Labrador, Canada Nasdaq Full timeAbout VerafinVerafin is a leading provider of next-generation fraud and money laundering solutions to financial institutions across North America. Our innovative software helps clients detect and prevent financial crimes, ensuring the integrity of the financial system.Job DescriptionWe are seeking an experienced Enterprise Customer Success Manager to join...
-
Client Manager
2 months ago
St. John's, Newfoundland and Labrador, Canada Xerox Full time{"title": "Client Manager", "description": "OverviewAs a Client Manager at Xerox, you will play a key role in driving the delivery of digital solutions and services to large enterprise clients in Canada. This is an exciting opportunity to develop your skills in account management, client relationship development, and advancing the adoption of Xerox digital...
-
Client Manager
1 month ago
St. John's, Newfoundland and Labrador, Canada Xerox Full time{"title": "Client Manager", "description": "OverviewAs a Client Manager at Xerox, you will play a key role in driving the delivery of digital solutions and services to large enterprise clients in Canada. This is an exciting opportunity to develop your skills in account management, client relationship development, and advancing the adoption of Xerox digital...
-
Verafin Customer Success Manager
3 weeks ago
St. John's, Newfoundland and Labrador, Canada Nasdaq Full timeCustomer Success Manager at VerafinVerafin is a leading provider of anti-money laundering and fraud detection solutions for financial institutions. We're seeking a seasoned Customer Success Manager to join our team and drive customer satisfaction and growth.Key Responsibilities:Develop and maintain strong relationships with key customers across multiple...
-
Verafin Customer Success Manager
3 weeks ago
St. John's, Newfoundland and Labrador, Canada Nasdaq Full timeCustomer Success Manager at VerafinVerafin is a leading provider of anti-money laundering and fraud detection solutions for financial institutions. We're seeking a seasoned Customer Success Manager to join our team and drive customer satisfaction and growth.Key Responsibilities:Develop and maintain strong relationships with key customers across multiple...
-
Client Manager
2 weeks ago
St. John's, Newfoundland and Labrador, Canada Xerox Full timeOverview:As a Client Manager at Xerox, you will play a key role in driving sales growth and developing strong client relationships in large enterprise accounts across Canada. You will be responsible for managing client printer fleets, identifying opportunities for value enhancement, and implementing procurement process optimizations to drive business...
-
Customer Success Representative
7 days ago
St. John's, Newfoundland and Labrador, Canada Quorum Information Technologies Inc Full timeAbout This Role: We're seeking a talented Customer Success Manager, Sales Ops to join our team at Quorum Information Technologies Inc. as we continue to shape the automotive industry through innovative software and services.Key Responsibilities: As a Customer Success Manager, you will be responsible for inspiring long-term, trusting relationships with our...
Client Success Manager
2 months ago
Remote, Full-time Salaried Position
Do you LOVE working with clients and building long-lasting relationships? Looking for a remote position with true work/life balance, and a chill, happy, and talented team? Want to make a real impact on small businesses? You've come to the right place
Reflective Marketing is Canada's top HVAC social media ad agency, and we're ready to add some awesome new talent to our team Our tight-knit crew is full of creative thinkers, problem solvers, and action-takers who are passionate about building thriving businesses. Our mission is to empower contractors to provide for their families, support their employees, and enhance the comfort and affordability of their customers' homes.
While our agency is based in Newfoundland and Labrador, Canada, our team is fully remote and we serve clients across Canada and the United States. Our team is excited to expand, and we hope you're up to the challenge of growing our agency with us
This Role Is Right For You If:
You are self-driven, assertive, enthusiastic and confident
You are a people-person who not only loves working with others, but can quickly understand different personality types and adjust your approach accordingly
You are incredibly organized, persistent, and detail-oriented
You're known for getting things done and having a high standard of work
You have a proven track record of client success
You're relatively tech-savvy and like learning new things
You want to make a real impact, not just be a cog-in-the-wheel
Ultimately, you love making people happy and you'll take care of our clients as if their businesses were your own
If this sounds like you, we want to hear from you
What Your Role Looks Like:
As our Client Success Manager, you will be the primary point of contact for our clients and our internal team. Ultimately, this role is responsible for creating long-term, trusting relationships with, and delivering impactful results for, our clients. You'll work closely with key team members to ensure clients are satisfied with their service and results, and you'll be expected to provide a moderate level of technical support to clients to resolve issues without much back and forth.
To be successful as a Client Success Manager, you'll need energy, enthusiasm, persistence, and resilience. The Client Success Manager will work closely with our CEO and key team members to lead client projects and results, foster great relationships with our clients, drive ongoing process improvements, and ensure our agency's strategic growth. The person in this role will have a lot of autonomy, so we are looking for someone confident in their skills and ready to make a significant impact upon jumping in.
Your day-to-day work includes:
Coordinating with clients by phone, email, and virtual meetings on a daily basis
Developing deep relationships with our clients and truly understanding their businesses, so we are seen as a valued partner
Managing client projects and tracking success to ensure we deliver the results each client is looking for
Working with the team to ensure we are meeting KPIs, deliverables, budgets, and timelines
Reporting weekly to the team and clients on ad campaign results
Replying to client requests within 12-24 hours, or first thing the next business day if it's after-hours
Explaining technical and strategic details to clients
Onboarding new clients, including technical setup and setting proper expectations of results and communication flow
Training clients and their team on our systems and our CRM for tracking their leads and sales
Promoting memorable customer experiences through personalized gifts, cards, awards, and other initiatives
Proactively identifying client issues before they escalate, and spotting opportunities for growth
Dealing with billing disputes, late payments, and escalated client issues
Creating and documenting standard operating procedures;
Spotting opportunities for system and process improvements to better serve our clients, improve results, and improve efficiency for the team
What You've Got To Offer:
2+ years experience in a client-facing role
Some digital marketing experience
Ability to anticipate needs, think critically, and offer solutions
Results-driven, with incredible attention to detail and a high standard of work
Excellent and assertive communicator
Very comfortable with technology, particularly virtual office tools
A passion for small business
Bonus Points If You Have:
Agency experience
Experience in or a passion for the trades/home improvement industry;
Experience using Facebook Ads Manager, Meta Business Suite/Manager, Google Analytics, Google Ads, Slack, HighLevel, Asana or any other relevant marketing software/applications.
What's In It For You:
Fully remote position: work from anywhere with a strong internet connection
A wellness-focused culture, including paid vacation and personal days; full health, dental, and vision benefits; and a health spending account
Autonomy and growth: you're not a cog in a wheel here. We are a fast-growing, small team where your work truly makes an impact and you are in the driver's seat of your career
Constantly evolving, cutting-edge technology
Relaxed work environment with coworkers you'll actually love
Professional development opportunities, including access to some of the top agency training programs in the world
Fair and equitable salary
How to Apply:
Please submit a resume and a cover letter here. Your cover letter should include the code word "sandwiches." Hiring is anticipated to be complete by October 1, 2024.
We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us at careers at
