IT Vendor Management Analyst

3 weeks ago

Old Toronto Ontario, CA HOOPP Full time

IT Vendor Management Analyst page is loaded

IT Vendor Management Analyst

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Locations: Toronto, Ontario, Canada

Time Type: Full time

Posted on: Posted 5 Days Ago

Job Requisition ID: JR101770

Why you’ll love working here:

  • High-performance, people-focused culture

  • Our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

  • Learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

  • Membership in HOOPP’s world-class defined benefit pension plan, which can serve as an important part of your retirement security

  • Competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)

  • Optional post-retirement health and dental benefits subsidized at 50%

  • Yoga classes, meditation workshops, nutritional consultations, and wellness seminars

  • Access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees

  • The opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

The IT Vendor Management Analyst is responsible for supporting the IT Procurement and Vendor Management services for HOOPP. This role involves high-level collaboration with various stakeholders including IT, legal, audit, and business teams to manage third-party risk, procurement requests, and vendor management activities. We are a small team with many shared responsibilities. A successful candidate will have the ability to build strong business relationships with external vendor partners, operate in ambiguity, and maintain sight of the big picture while not losing track of the details. The position also has tactical responsibilities that include risk assessments, contract and compliance analysis, license procurement, and value rationalization.

What you will do:

  • Review all technologies in use at HOOPP, with great exposure to the latest tech supporting multiple lines of business and IT.

  • Execute and continuously improve processes to assess and manage third-party technology & risk.

  • Facilitate cross-team discussions (i.e., IT Teams, InfoSec, Legal, Risk, Business, etc.) to capture requirements, identify risks and controls, and set expectations for service delivery.

  • Research and analyze third-party technologies risks and controls to support informed business decisions.

  • Coordinate vendor-facing activities – gather/analyze compliance documentation, support licensing process, facilitate contract review and negotiations.

  • Monitor vendor spend (costs) proactively identifying opportunities to improve cost-effectiveness and track against budget forecasts.

  • Onboard new vendors, ensuring pertinent information is captured and endorsed by service owners.

  • Facilitate contract renewals, coordinate quotes/contracts from vendors to be reviewed and signed off by IT Teams.

  • Partner with IT Teams to conduct vendor performance reviews, ensuring SLA compliance and continuous improvement of vendor service.

  • Ensure data integrity of the 3rd party contract management system.

  • Conduct vendor service asset and licensing usage review to ensure compliance with contracted service entitlements.

  • Track invoices and reconcile against new order requests, renewals, or professional services engagements.

  • Facilitate invoice review to ensure accuracy prior to submission for payment approval.

  • Liaise with finance and coordinate any invoice investigations with vendor partners (i.e., billing errors, company name or billing address changes, etc.).

What you bring:

  • Diploma or Degree in Computer Science, Finance, or equivalent work experience.

  • 3 to 5 years’ experience in IT vendor operations and risk management.

  • Experience working in an Agile/Scrum environment preferred.

  • Proven leadership ability with strong people skills.

  • Experienced liaising with different lines of business and IT (at all levels, including executives).

  • Strong understanding of the current technology landscape, including cloud, software, and key industry trends and standards (i.e., brands, models, and services, etc.).

  • Versed in common IT product licensing and compliance management.

  • Proficient in using Microsoft Office productivity suite (Office 365).

  • Experience with ServiceNow is preferred.

  • Excellent customer relations, written and verbal communication skills.

  • Good time management and organization skills, with the ability to work well under pressure and deal with multiple deadlines.

  • Ability to learn quickly and identify creative technical and process solutions in an ambiguous environment.

  • Ability to work independently or as part of a team.

About Us

About HOOPP

The Healthcare of Ontario Pension Plan (HOOPP) is one of the strongest and most stable defined benefit (DB) pension plans in Canada. Since 1960, HOOPP has been helping Ontario's healthcare workers build the foundation for a financially secure retirement.

We take pride in being the pension plan for Ontario’s healthcare community and serve more than 460,000 members at more than 670 employers across the province. At HOOPP, we are committed to providing our members with a stable and reliable pension that starts in retirement and is paid for life.

With offices in Toronto and London, we manage a global, multi-asset class investment portfolio. At the end of 2023, our net assets reached $112.6 billion and our funded status remained strong and stable at 115%.

HOOPP's core values - professional, accountable, collaborative, compassionate, and trustworthy - guide every interaction with our members, employers, and employees. We've become one of Canada's leading pension plans by consistently challenging ourselves and embracing innovation. From our unique investment management approach to our innovative technology and thought-provoking research, we constantly seek to push the boundaries, and we do this by hiring passionate, forward-thinking people.

Our high-performance culture is founded on collaboration, respect, and belonging. HOOPP is an equal opportunity employer and we're proud of our diversity. We select applicants for employment solely on the basis of their qualifications. Should you require accommodation because of a disability during the recruitment and selection process, please contact our Human Resources team. We will be happy to consult with you so that arrangements can be made for reasonable accommodation.

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