Systems Analyst
1 month ago
Job Description:
On behalf of our client, Affinity is seeking a Systems Analyst on a contract basis. We are looking for an experienced Systems Analyst to join the Application Delivery Team. In this role, you will be responsible for planning, organizing, and executing improvements to your assigned technology portfolio. Your primary goal will be to continuously deliver new solutions to drive business value while maintaining business as usual activities.
Responsibilities:
- Troubleshoot identified issues and be accountable for their resolution
- Escalate issues to vendors as required
- Manage your application portfolio and ensure it remains up-to-date
- Establish and grow relationships with associated vendors
- Manage license and asset management
- Analyze and monitor system performance
- Complete service transition documentation
- Create knowledge base articles
- Lead knowledge transfer sessions with other team members
- Coordinate activities with other team members (internal and external)
- Escalate roadblocks and major issues
- Perform business and functional analysis in relation to assigned processes/platforms
Qualifications:
- At least seven years of experience in IT, with four or more years in a Systems Analyst/Application Support type role
- Proficient in troubleshooting, Windows Server, and Windows Desktop.
- Experience with PowerShell, M365 applications, and relevant certifications (e.g., Azure Fundamentals AZ-900, M365 Fundamentals MS-900).
- Power Platform Fundamentals PL-900 and Teams Administrator Associate MS-700 are beneficial.
- Ability to manage conflicting demands, meet deadlines, and present new ideas.
- Self-motivated with strong attention to detail and calmness under pressure.
- Effective communication skills in English (bilingual French is an asset).
- ITIL Foundation certification (achieved or in progress) and project management/business analysis certifications (PMP, CBAP, Agile, etc.) are preferred.
Pay rate: $60-65/hr
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