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Field Service Technician

1 month ago

Victoria Capital Regional District, CA AFL Full time

America Fujikura Limited (AFL) is seeking Telecommunication Field Service Technicians (“FST”) for our Canadian Operations in Victoria, BC.

For our Field Service Technicians, the first priority will be to offer extraordinary customer service while installing and repairing products related to the future friendly home (FFH), home networking, phone, high-speed internet, Optik TV, and home security systems for our customers.

You will also find opportunities to promote and up-sell additional services and/or products that our clients offer.

HERE’S WHAT SUCCESSFUL CANDIDATE SHOULD BRING TO THE TABLE:
  • Ability to provide exceptional customer experiences, overcome objections and handle both favorable and unfavorable customer interactions
  • Comfortable with solutions-based selling, recommending products to the customers and up-selling services and products
  • Normal color vision which is required to work with color-coded wiring
  • Handle a physically demanding workload (up to 60 lbs.) which includes heavy lifting, climbing ladders/poles, crawling in confined spaces, and working in all weather conditions
  • Flexible to work various shifts: days, evenings, and weekends, to meet business needs
  • Fluent in English, with demonstrated professional oral and written communications skills; fluency in other languages would be a great bonus
  • Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
  • Mechanical ability and technical proficiency along with an ability to work aloft or on ladders
  • Ability to plan, organize and thrive in a dynamic, rapidly changing environment
  • Effectively work in a team environment and collaborate with other departments
  • Follow safe work practices and abide by all safety rules and regulations
  • Willing and able to work in locations that preclude your ability to return home, as required
  • Exhibit enthusiasm for continuous learning, high performance, and have a demonstrated ability to learn and apply learned skills to related situations
QUALIFICATIONS
  • Completed a minimum of Grade 11 Math
  • Strong computer skills
  • Clean and valid Class 5 Driver's License
  • Previous experience in sales and customer service
  • Great-to-haves:
    • Previous experience and/or education in telecommunications
      • Otherwise we will offer you best-in-class training to start.
ADDITIONAL INFORMATION:
  • Required to obtain and maintain a Security Alarm Installer License from the applicable provincial government prior to the end of the probationary period.
  • Required to maintain clean driving records.
    • A driver’s abstract will be required prior to receiving the offer of employment.
  • Required to provide pre-employment criminal background checks
  • Comfortable with a unit base (piece-rate) pay system
WORK LOCATION:
  • City of Victoria and surrounding areas
Who is AFL?

America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety, and superior customer satisfaction. AFL manufactures, engineers, and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.

Everyone belongs at AFL. At AFL, we value and respect unique contributions and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background, and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally ingrained within the fibers of our company.

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