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Guest Service Supervisor

4 weeks ago

Revelstoke ColumbiaShuswap Regional District, CA Accoravillage Full time

Position Overview

Under the supervision of the Front Office Manager, the Guest Services Supervisor is responsible for providing guidance for the Guest Services team for our Revelstoke properties while ensuring the highest level of customer service for our guests. The Guest Services Supervisor is also responsible for daily check-in and out procedures, handling guest inquiries, and providing basic concierge services.

Wage: $20-$21

Full-time/Permanent

Key Responsibilities

  • Provide support to team members and assist when needed.
  • Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
  • Actively engage and build positive relationships with all guests, co-workers, and management.
  • Field guest complaints and inquiries while developing and negotiating the most effective solutions within the parameters outlined by the Front Office Manager.
  • Complete daily checklists and clearly communicate through daily pass-on with colleagues and with the Front Office Manager.
  • Always promote a positive image of Basecamp Property Management Ltd.
  • Fulfill all other assigned tasks as per the request of the Front Office Manager and Regional General Manager.
  • In-person check-ins and checkouts of hotel guests.
  • Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.
  • Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team.
  • Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
  • Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.
  • Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.

Requirements

  • 1-2 years of previous experience in an elevated setting is preferred but not required.
  • Hotel PMS experience preferred but not required. Knowledge of Webrez Pro is an asset.
  • Ability to prioritize and organize.
  • Able to work well independently with little supervision.
  • Ability to work under pressure in a fast-paced environment.
  • Take initiative in solving problems.
  • People forward mentality with a can-do attitude.
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