Service Dispatcher

3 weeks ago

Burlington, Canada Neelands Full time
Neelands is a family owned, private Canadian company that has been in the refrigeration and HVAC business since 1958. We have a long history of providing comprehensive refrigeration and HVAC design, installation, and service offerings to Supermarkets as well as Commercial and Industrial markets across North America. We are a leader in advanced refrigeration technologies and state of the art products, offering turnkey solutions for new construction, retrofits for existing facilities, system controls, HVAC services, and sustainable energy services.

Since 1958, Neelands has been providing industry-leading and customized solutions for a broad range of industries and businesses. We are proud to have a dedicated and highly skilled technical team that is focused on refrigeration, HVAC, energy management, controls, equipment sales, and service and maintenance.
Neelands Group began as a family-run business and, to this day, we treat our team like extended family. We offer a competitive salary, learning opportunities, and a range of benefits.

The Position:
Neelands is searching for a Service Dispatcher. Reporting to the Service Operations Manager, the Service Dispatcher will have various responsibilities including dispatching service calls to Service Technicians, updating customers, shipping & receiving, and data entry. This position will be in Burlington, Ontario.

Responsibilities:
• Helping customers with their day-to-day requirements
• Answering customer calls for refrigeration or HVAC service
• Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager
• Resolving inquiries and communicating information to Service Technicians
• Logging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirements
• Reconciling work orders to timecards
• Checking paperwork to assist in preparing for payroll and Service invoicing
• Effective use of GPS software including running reports
• Assisting internal departments with inquiries
• Assisting technicians with both service IDs and Purchase Orders
• Arranging for shipping of equipment and parcels as needed
• Receiving packages and mail as needed
• Reporting duties related to service operations
• Clerical responsibilities as required
• Special projects and other duties as required
Qualifications:
• A friendly and professional approach to dealing with both customers and technicians
• Excellent communication and customer service abilities
• A self-starter who is highly effective working independently and within a team
• Flexibility, along with the ability to operate well under pressure
• Ability to perform in a high pressure, time-sensitive environment
• Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
• A keen attention to detail
• Fully proficient with Microsoft Office Suite
• Ability to adapt to and learn software; experience with Acumatica would be considered an asset
What you Bring to the Team:
• A friendly and professional approach to dealing with customers
• Excellent communication skills and customer service abilities
• A self-starter who is highly effective working independently and within a team
• Flexibility, along with the ability to operate well under pressure
• Ability to perform in a high pressure, time-sensitive environment
• Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
• A keen attention to detail
• A positive, hands-on, "can-do" attitude

Why join Neelands?
• Paid Time Off - Vacation & Sick Days
• Benefits
• RRSP/DPSP
• Competitive Salary
• Paid weekly
• Employee Assistance Program (EAP)
• Professional Development and Training

Neelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.

If you are a team player and you are looking for an opportunity to grow with Neelands, we encourage you to submit your resume.
We thank all applicants for their interest in Neelands; however only those selected for an interview will be contacted. Please no phone calls or agencies.
Neelands is an equal opportunity employer.
Accommodations are available upon request. If applicable, please inform Neelands Group Limited of accommodations that are required during the recruitment process.

  • Dispatcher

    1 month ago

    Burlington, Canada First Transit Canada Full time

    At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to...

  • Dispatch Supervisor

    4 weeks ago

    Burlington, Canada Canuck Express Full time

    We are a Burlington-based Transportation company looking for a** Dispatch Supervisor** to run our daily operations. The Dispatch Supervisor is in control of the day shift dispatch department and oversees all day-to-day operations from order confirmation and load planning to resolving any driver/customer issues that arise. **Duties and Responsibilities**: -...

  • Dispatch/operations Supervisor

    1 month ago

    Burlington, Canada Canuck Express Full time

    We are a Burlington-based Transportation company looking for a Dispatch/Operations Supervisor to run our daily operations. The Dispatch Supervisor is in control of the day shift dispatch department and oversees all day-to-day operations from order confirmation and load planning to resolving any driver/customer issues that arise. **Duties and...

  • Dispatch/Operations Supervisor

    1 month ago

    Burlington, Canada Canuck Express Full time $65,000 - $85,000

    We are a Burlington-based Transportation company looking for a Dispatch/Operations Supervisor to run our daily operations. The Dispatch Supervisor is in control of the day shift dispatch department and oversees all day-to-day operations from order confirmation and load planning to resolving any driver/customer issues that arise. Duties and...

  • Dispatch/Operations Supervisor

    4 weeks ago

    Burlington, Canada Canuck Express Full time

    We are a Burlington-based Transportation company looking for a Dispatch/Operations Supervisor to run our daily operations. The Dispatch Supervisor is in control of the day shift dispatch department and oversees all day-to-day operations from order confirmation and load planning to resolving any driver/customer issues that arise. Duties and...

  • Load Planning

    1 month ago

    Burlington, Canada CE Transportation Solutions Full time

    We are currently seeking a Load Planner to work at our Burlington, office. In this role, the Load Planner will be responsible for leading a team of dispatchers in the planning and assignment of trucks for picks ups and deliveries to various customers in Ontario. The Load planner must ensure there is enough freight to keep all trucks moving, and dispatch...

  • Dispatch Supervisor

    1 month ago

    Burlington, Canada CE Transportation Solutions Full time

    We are a Burlington-based Transportation company looking for a ** Dispatch Supervisor** to run our daily operations. **Duties and Responsibilities**: - Direct and supervise the activities of staff in relation to transport operations within the company on duties like dispatching and tracking/monitoring of transportation vehicles. - Throughout the shift,...

  • Logistics Coordinator

    1 week ago

    Burlington, Canada Ippolito Transportation Inc. Full time

    **Exciting DISPATCH OPPORTUNITIES at our fast growing & highly respected group of companies! Ippolito Transportation has been in the produce business over 75 years, family run & with an excellent reputation.** **Be part of something bigger!** **What we are looking for**: We are seeking a City & US Logistics Coordinators. You would be an integral member of...

  • Dispatch Operator

    1 month ago

    Burlington, Canada Paladin Security Full time

    Dispatch Operator - Joseph Brant Hospital **Position**: Dispatcher **Site**: Joseph Brant Hospital **City**: Burlington, ON **Status**: Full-Time **Hours**: Rotating Continental 07:00-19:00/19:00-07:00 **Pay Rate**: $19.22/hr. Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients...

  • Dispatch Operator

    1 month ago

    Burlington, Canada Paladin Security Full time

    Dispatch Operator - Joseph Brant Hospital **Position**: Dispatcher **Site**: Joseph Brant Hospital **City**: Burlington, ON **Status**: Full-Time **Hours**: Rotating Continental 07:00-19:00/19:00-07:00 **Pay Rate**: $19.22/hr. Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients...

  • Service Administrator

    1 month ago

    Burlington, Canada CIMCO Full time

    Company Profile We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education. Position Summary CIMCO is looking for a permanent full time Service Administrator for the office in Burlington. Role Responsibilities - Assisting with the daily...

  • Service Dispatcher

    4 weeks ago

    Burlington, Canada Overhead Door Corporation Full time

    E **SSENTIAL DUTIES AND RESPONSIBILITIES i**nclude the following. R - ispatch Technicians in Service Fusion. M - anage the day-to-day work flow for the department and direct the technicians’ schedules and responsibilities. S - tay apprised of the Technicians progress during the course of the work day. R - esponsible for managing the relationships of new...

  • Customer Service Representative

    1 day ago

    Burlington, Canada CS-1 Transportation Inc Full time

    CS-1 Transportation Inc. is a full service transportation and logistics management company, specializing in cross-border and domestic LTL/FTL, Flatbed services, and expedited Ground and Air Solutions. We provide a full spectrum of integrated products and services from a single source. In a competitive global economy, logistics is playing an increasing role;...

  • Service Coordinator

    1 month ago

    Burlington, Canada CIMCO Refrigeration Full time

    **Position Summary** CIMCO is looking for a permanent full time Service Coordinator for the office in Burlington. **Role Responsibilities** - Coordinating service jobs between customers and mechanics with support from the Service Manager - Dispatching mechanics and maintaining overall schedule - Handle incoming customer calls - Create service orders and...

  • Customer Service Representative

    1 day ago

    Burlington, Canada CS-1 Transportation Inc Full time

    CS-1 Transportation Inc. is a full service transportation and logistics management company, specializing in cross-border and domestic LTL/FTL, Flatbed services, and expedited Ground and Air Solutions. We provide a full spectrum of integrated products and services from a single source. In a competitive global economy, logistics is playing an increasing role;...

  • Customer Service Representative

    1 day ago

    Burlington, Canada CS-1 Transportation Inc Full time

    CS-1 Transportation Inc. is a full service transportation and logistics management company, specializing in cross-border and domestic LTL/FTL, Flatbed services, and expedited Ground and Air Solutions. We provide a full spectrum of integrated products and services from a single source. In a competitive global economy, logistics is playing an increasing role;...

  • Service Coordinator

    1 month ago

    Burlington, Canada CIMCO Full time

    Company Profile We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education. Position Summary CIMCO is looking for a permanent full time Service Coordinator for the office in Burlington. Role Responsibilities - Coordinating service jobs...

  • Service Coordinator

    1 month ago

    Burlington, Canada CIMCO Full time

    **Company Profile** We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education. **Position Summary** CIMCO is looking for a permanent full time Service Coordinator for the Burlington location. **Role Responsibilities** - Coordinating...

  • Service Coordinator

    5 days ago

    Burlington, Ontario, Canada Konecranes Full time

    At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be...

  • Service Coordinator

    4 weeks ago

    Burlington, Canada O'Brien Lifting Solutions Inc. Full time

    O’Brien Installations Limited (O’Brien) is a manufacturer of overhead cranes, jib cranes, workstation cranes, gantry cranes and a supplier of commercial doors and loading dock equipment, serving the industry for over 50 years, with sales, service and manufacturing facilities in Burlington and London, Ontario and a sales and service office in Levis,...