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Customer Service Representative
3 months ago
At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks.
Our growing team is looking for a Customer Service Representative in Commercial Lines to join our team in Barrie, Ontario
Are you looking to start a new career? Do you have strong customer service skills? If so, this might be the perfect opportunity for you. We provide you with all the tools, knowledge and training you need to be successful in this role.
Responsibilities:
To provide legendary service directly to the client, after the sale by the Sales Executive.
Communicate with the client in person, by phone, email, text, etc. to answer all of their questions/inquiries, provide professional advice or recommendations regarding their coverage, and collect relevant information.
Process additions, deletions or changes to their policy on the appropriate broker management system (EPIC)
Ensure all transactions and renewals are accounted for and processed accurately and on a timely basis.
Provide quotations or estimates to clients on premiums, update information, and confirm data and coverage and to record appropriate changes or adjustments.
Communicate with insurance company personnel as required.
As an independent broker working for your client, acts as liaison with the insurer and balances the interests of the client, McDougall Insurance and the insurance company in force.
Function as part of a team responsible for assisting in the collection of accounts receivable and in any other area as required.
Where appropriate, procure a sale, normally through upgrading and bundling coverage for personal lines clients
Qualifications:
Must have exceptional customer service and communication skills.
Acts in a professional manner at all times and maintains a position of trust and confidentiality.
Acts in an open, respectful, honest and helpful manner with all team members, clients and other staff.
Ability to work effectively in a fast-paced environment
Must be willing and eligible to obtain a RIBO license
RIBO stands for the Registered Insurance Brokers of Ontario. RIBO regulates the licensing, professional competence, ethical conduct and insurance related financial obligations of all independent general insurance brokers in the province of Ontario. To learn more please visit
What We Offer:
Dedication to investing in our employees' future by offering RIBO, CAIB, and other designation education reimbursements to grow as an insurance broker
Supportive and inclusive culture where diversity is valued
A competitive employee health and dental benefits program including long term disability
A competitive pension plan
Paid vacation time
Access to ongoing training and development through our McDougall training team
_McDougall Insurance and Financial is proud to be an equal opportunity employer. We aim to find individuals who are passionate about their work and treat others with dignity and respect._
_If you need assistance or an accommodation, you may reach out to our Human Resources Department through our website:_
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Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Schedule:
Day shift
Monday to Friday
Work Location: In person
