Assistant Store Manager

4 days ago

Burlington, Canada Snuggle Bugz Full time €20
Job description

POSITION: Assistant Retail Store Manager

Report to: Retail Store Manager

Hours: Full Time Hourly, Approx. 40 hrs per week, open availability required with ability to work evenings & weekends.

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide leadership to our retail talent.

Our Assistant Retail Store Manager is a pivotal leadership role within our Snuggle Bugz Stores. They are a full-time leader and will have a focused expertise in one of our two sides of the business: Nestled (Furniture) or Snuggle Bugz (Gear). Our Assistant Retail Store Manager supports their Retail Store Manager in creating a high level of Customer service, floor leadership, development of Retail Sales Advisors, and maintenance of the company's Core Values.

Our Assistant Retail Store Manager is accountable to store KPIs, maintaining visual and operational standards, and leading by example for company processes. They are able to balance, floor leadership, administrative tasks, coaching, and sales on each shift while working with their Retail Store Manager to ensure they are creating an engaging and rewarding environment of accountability.

REQUIREMENTS
Customer Service experience (Min 3 years)
Proven Leadership experience (Min 2 years)
Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)
Highly motivated, charismatic, energetic
Great Communicator (expected to communicate with Friends, Peers & Managers)
Proven history of working with a team & taking on a leadership role
Ability to be on their feet for 6 to 8-hour shifts
Ability to lift and/or move 50 lbs
Self-Starter - ability to understand and execute tasks with minimal supervision
Min of 2 years of cash handling experience
Comfort with Point of Sale (POS)
Comfort & Understanding of MS Office programs (Excel & Outlook a must)
Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.)

RESPONSIBILITIES
Store Operations
Opening / Closing Store /Cashing out - balancing daily transactions
Managing Leadership POS functions (overrides, returns, resolution for customer service issues)
Floor Leadership - driving team to achieve daily KPIs & complete daily tasks
Organizing weekly cash deposits
Scheduling Support
Payroll Support
Supporting Weekly/Monthly Operations & Product Calls
Executing company processes
Lead by example for company standards: Customer Service, Personal Presentation, Processes
Managing Retail Sales Advisors
Supporting interviewing/hiring process
Supporting & executing onboarding/training of Talent
Coaching & Motivating Talent
Supporting RSM/GM with administrative paperwork which accompanies the above
Supporting the resolution of Talent issues
Product & Merch
Supporting the organising/receiving/execution of shipments
Ensure replenishment is taking place
Managing Recalls & Informing HQ and Talent all steps have been taken
Supporting Damages Admin
Supporting Store Allocation Process
Maintaining Store Visual Standards & Executing VCOMMs/Resets
Managing promotions & store window and in-store signage
Supporting annual inventory counts
Supporting Cycle Count process
Special Orders - ensuring pick ups/deliveries and closure of these orders are maintained
Community
Aware & a part of local Mom groups who influence our Friends
Support & Execution of Confidence Events

Additional duties and responsibilities may be added or modified as required throughout the course of your employment

_Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process._

Job Types: Full-time, Permanent

Pay: From $20.25 per hour

Expected hours: 40 per week

Benefits:
Casual dress
Company events
Dental care
Extended health care
Flexible schedule
On-site parking
RRSP match
Store discount
Vision care
Schedule:
8 hour shift
Holidays
Monday to Friday
Weekends as needed

Experience:
Retail management: 1 year (preferred)
Leadership: 1 year (preferred)

Work Location: In person

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