Customer Service Representative

1 week ago


Delta, British Columbia, Canada Regal ideas Inc. Full time

Must already reside in the Greater Vancouver Area.
We seek people who have a passion to deliver outstanding customer service in fluent French and English.

If you enjoy being a part of a supportive family that is both detail-focused and comfortable with varied and changing tasks, we want to hear from you We are looking to expand our team with productive and accountable individuals that can both collaborate and work independently.


Job Description - What you will be doing

  • Provide clear, accurate, timely, and effective Customer Service in
    written and spoken French and English.
  • Process and enter quotes and orders accurately as requested by our customers.
  • Troubleshoot customer issues with quotes, orders, and our products.
  • Contact customers to update product information & inform them of promotional programs.
  • Support field sales team members with prompt answers and supporting documentation.
  • Remain up to date on our latest products, prices, and office processes.
  • Complete other varied duties as assigned.

Who You Are

  • You put customers first, engaging and collaborating with purpose to find excellent solutions.
  • You understand the value of good customer service and how it impacts brand recognition and loyalty.
  • You are motivated to help your team achieve their goals while delivering your best to make a difference.
  • You love to develop yourself, grow your knowledge, and are curious to learn new things.
  • You bring your real self to work while valuing and demonstrating reliability, trust, and teamwork.

Qualifications

  • Must be fluent in
    written and oral French and English.
  • Currently residing in the Vancouver Lower Mainland and able to legally work in Canada.
  • A passion for providing consistent, exceptional customer service.
  • Friendly, collaborative, productive teamplayer capable of operating independently with integrity.
  • Able to handle multiple tasks at once, work under pressure, meet deadlines, and adapt to change.
  • Organized, detailfocused, with strong problemsolving skills and good judgement.
  • Expertise in Microsoft Office products (Word, Excel, Outlook E-Mail) and Windows 10.
  • Previous experience with SAP Business One considered an asset.

Job Type
:
Full-Time (40 hrs/week) / 5 days a week, 8-hour shifts, Monday to Friday

In-office position located in
:Delta, BC

Pay
:
$21/hr


Salary:
$21.00 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application question(s):

  • Do you live in the Greater Vancouver Area and are able to commute to our office location in Delta, BC?

Experience:

  • Customer service: 2 years (required)

Language:

  • French (required)

Work Location:
In person

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