Customer Service Representative
7 days ago
Mr. Handyman is a national franchise that provides handyman services to residential and commercial customers in our communities. We are a fast-growing company that focuses in delivering the best customer experience in the market. We're looking for a friendly and outgoing office professional in a fast past office, located in Richmond, B.C..
We offer
- Competitive pay
- Fast pace, casual and friendly working environment
- Training opportunities Flexibility with hours
Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with
Customers
- You'll communicate with customers to guide them through their projects and assist with managing their expectations.
Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
To Succeed in this Role
- Be highly organized and detail oriented
- Able to manage multiple projects at any point of time
- Possess excellent customer communication and independent work skills
- Have computer experience with Office and Excel
Job Requirements
- Have 5+ years of experience in a sales or customer service capacity
- A mindset of solving customers' problems analytically and creatively
- Excellent communication skills
Benefits & Pay
Competitive to attract the best talents.
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