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Warehouse Team Leader

3 months ago

Toronto, Ontario, Canada Toronto Blue Jays Full time

Are you interested in joining the Toronto Blue Jays Merchandise Warehouse Team? This is your chance.

The Toronto Blue Jays are looking for a Warehouse Team Lead.

OVERVIEW


Be a part of Canada's only Major League Baseball Club, the Toronto Blue Jays Reporting to the Warehouse Operations Manager, the Warehouse Team Lead will play a large role in our commitment to deliver an exceptional fan experience.

In this role you will be responsible for supervising, coordinating, and overseeing day-to-day warehouse operations - including receiving, order filling and shipping.

If you enjoy working across collaborative teams, love baseball and live events - this position is for you

This role may be for you if:

  • You enjoy motivating, energizing, and inspiring others
  • You are handson, have high attention to detail and are unafraid of taking on new challenges
  • You thrive in fast paced highvolume working environments
  • You love the Toronto Blue Jays

RESPONSIBILITIES
With the support from and in collaboration with the Warehouse Operations Manager, you will be responsible for the following:
Day-to-Day Warehouse Operations

  • Conducts daily briefings with Warehouse Associates; organizes daily task list to associates and assigns duties accordingly. Establishes or adjusts work assignments to meet the needs of the business,
  • Ensures that product is received, counted in, labelled, and all orders are picked, fulfilled, and delivered to all retail locations in a timely manner, to maximize fan experience,
  • Regularly meets with team members individually and collectively to monitor progress, verify accuracy, and completion of tasks, as well as performance management, training, and coaching,
  • Reports discrepancies in a timely manner and works with the Inventory Lead to provide solutionbased resolutions,
  • Keeps organized documentation to support successful transition of information between Team Lead and Inventory Lead,
  • Monitors time and attendance, productivity, and quality records daily. Prepares and generates productivity reports on the key performance indicators (KPIs) daily,
  • Effectively utilize inventory management system for item lookup, printing of labels, generating reports, and performing cycle counts,
  • Any other duties and tasks as required.
Training & Leadership

  • Ensures warehouse policies and procedures are demonstrated professionally, while also maintaining an organized and safe warehouse in accordance with company policies and procedures.
  • Provides appropriate orientation and training for associates to give them the information, technology, and any material necessary to perform their jobs.
  • Responsible for implementation of health & safety and security initiatives, practices, and behaviours.
  • Cultivates a positive, inclusive work environment through effective communication and interpretation of tasks and policies for associates.
  • Demonstrates ability to effectively coach and develop Warehouse Associates, while balancing daytoday support to team members by responding to general inquiries and troubleshooting in a timely manner.
  • Understand general labour agreement and maintain positive labour relations with all employees.
  • Any other duties and tasks as required.
Internal Partner Request Program

  • Work in collaboration with Inventory Lead to organize and execute picking & distribution of internal partner requests as required.

QUALIFICATIONS

Team Leads must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required

  • Passion for sports and knowledge of the game of baseball and Toronto Blue Jays a necessity.
  • Minimum of 12 years previous experience in a Lead/Supervisory role, preferably in a Warehouse and Logistics environment.
  • Postsecondary education in retail or businessrelated discipline.
  • Available to work all 81 home games and concerts (evenings, weekends, and holidays) as required.
  • A serviceoriented team player with a commitment to a high quality of work and thorough knowledge and adherence to company policies and procedures.
  • Able to develop and maintain positive relationships with team members through effective positive leadership and positive communication.
  • Able to remain flexible and respond quickly to unexpected events that may arise within the Rogers Centre Sports & Live Entertainment event calendar.
  • Strong organizational skills and attention to detail, with excellent problem solving and communication skills.
  • Able to effectively time manage and prioritize multiple responsibilities; able to multitask in fastpaced, highvolume environment and meet required deadlines.
  • Good mathematical skills.
  • Proficient computer skills in Outlook, Excel (advanced), Word, and PowerPoint.
  • Knowledge of Appetize X PointofSale and/or Yellow Dog Inventory Management System is preferred but not required.
  • Physical stamina and mobility including ability to lift, carry, kneel, bend, and reach; Mus