Director of Sales

1 week ago

Montreal, Quebec, Canada Pandora AS Full time
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Divisional Sales Manager - Quebec/Montreal

As the largest jewellery company in the world, we a give a voice to millions of people's loves every day.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion.

At Pandora you can each craft far more than just an incredible career.

At Pandora our Divisional Sales Manager (DSM) is responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts, shop-in-shop locations, and owned and operated (O&O) concept stores.

You will manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores.

You will have the opportunity to build and develop a high-performing team through recruitment, retention, training, and development of individuals.

Deliver sales performance against forecasts and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region
Identify trends, wins, and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area
Partner with the Divisional Sales Director to set sales and KPI goals for the owned channels within the region
Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region and communicate with owners

Reviews store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) Coach and support Store Managers, account owners, and franchise owners on talent management, inventory management, brand standards, and operational standards.

Coach and support Store Managers, account owners, and franchise owners to drive service excellence in store, with a focus on delivering a world-class customer experience
Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity, and reduce shrink
Prepares and conducts performance appraisals and evaluations for O&O Store Managers; recognizes performance gaps and coaches Store Managers to take appropriate action
Proactively recruit, develop, and retain Store Managers and store leadership as needed
Determines the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores
Analyze and optimize the sell-in and sell-out performance of multibrand and franchise stores
Monitor and help manage inventory levels at each wholesale / franchise account to optimize sell-in and sell-out.
Prospect for new multi-brand opportunities for continuous growth and development of the region
Optimize multi-brand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain the best mix of accounts to maximize the sales potential of the region
Monitor and respond as needed to customer experience surveys for owned and franchise stores
Travel to all points of distribution within the region to have a strong field presence, build relationships, and gain a firsthand understanding of the business
Develop and foster relationships with wholesale retailers and key accounts within the region
Build key cross-functional relationships, communicate as needed relevant business information, and gain support for ongoing field needs present and future as changes occur through the store fleet growth
Control expenses within the region to meet budget guidelines
Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence
Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team
Bachelor's degree in Business, Marketing, similar field, or equivalent working experience
8+ years of multi-store leadership experience
Retail and wholesale experience
Geographically located in division or willing to relocate to division
Entrepreneurial and strategic thinker with the planning and execution capabilities to grow the business in the short and long-term
Proven track record of increasing sales and store profitability
Strong understanding of inventory management to maximize business potential (i.e. product assortment, quantities, etc.)
Experience working with key performance indicators and metrics, with an understanding of the behaviors that drive performance metrics
We offer a robust compensation package including base, bonus, and RRSP program to help you secure your financial future
Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, a recognition program, and product discounts
Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays
Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices.

Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold.

The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain.

Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.Pandora's recruitment procedures are designed to be transparent and clear for all candidates.

This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination.

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora's single largest market.

The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.

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