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Supervisor

3 months ago

Red Deer, Alberta, Canada Mint Smartwash Full time
Mint Smartwash (Mint) is a technologically advanced express tunnel car wash. Mint is currently seeking applicants to join our team at the car wash in Red Deer, AB.

Mint is a fast paced, rewarding work environment, with a key focus on safety, efficiency, and providing a top-quality level of service to all customers.


Customer Service

  • Coach and mentor all employees to greet customers with a smile and provide superior customer service.
  • Embody professionalism with colleagues and customers. Wear the Mint uniform and take pride in its appearance.
  • Represent Mint Smartwash in the community in a positive manner.
  • Guide and mentor new employees to become successful supervisors.

Membership and Wash Sales

  • Mentor and coach Sales Geniuses on their sales pitch and customer service.
  • Coach Trainees and Sales Geniuses on product knowledge.
  • Work with the Assistant Managers to motivate the sales team.
  • Work with Assistant Managers on executing promotions and developing sales games.

Tunnel Operations

  • Develop in depth knowledge of the wash equipment, and how each component is supposed to operate.
  • Manage the tunnel, this includes monitoring no pileups ensuring the tunnel is staffed at all times that a vehicle is going through the wash.
  • Manage opening and closing shifts including key holding responsibilities.
  • Work with the team to improve wash quality.
  • Work with the team to ensure we meet uptime targets for the wash.
  • Become an expert in the payment terminals and POS control software including trouble shooting issues.

Safety Performance

  • Bring forward safety concerns to your manager and log them as Hazard ID's in Mint Ops.
  • Supervise and mentor junior employees on the safety program.
  • Complete, understand and put into action the required safety training.
  • Be an active participant in safety meetings and ERP drills.

Facility Upkeep

  • Own the daily tasks that keep the office, pay stations, tunnel, mat wash room, vacuum lot and entire site looking Mint.
  • Ensure all tasks in Mint Operations Software are being completed, provide training to junior staff when required.
  • Actively look for ways to improve the cleanliness or appearance of the facility.

Professional Development

  • Develop leadership skills to be able to progress to an Assistant Manager position.
  • Work through the competencybased training program to develop the skills required for the next role.
  • Ensure junior employees are progressing through their competencybased training program, by providing support and guidance.
Mint Smartwash is a drug and alcohol-free work environment.

Job Types:
Full-time, Part-time

Pay:
$16.00-$17.00 per hour

Expected hours:
per week

Benefits:

  • Extended health care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • Red Deer, AB: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Work Location:
In person